Job Description
At arenaflex, we're dedicated to delivering exceptional patient care and support through our innovative healthcare solutions. As a Medical Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about delivering exceptional customer experiences and have a background in healthcare, we want to hear from you! **About arenaflex** arenaflex is a leading provider of healthcare solutions, committed to improving patient outcomes and experiences through our cutting-edge technology and innovative approaches. Our team is passionate about making a difference in the lives of our patients, and we're seeking like-minded individuals to join our mission. **Job Summary** We're seeking an experienced Medical Customer Service Representative to join our team. As a Medical Customer Service Representative, you'll be responsible for providing exceptional phone support to hospitals and patients, handling billing inquiries, and ensuring accurate patient records. If you have a background in healthcare, experience in call centers, and a passion for delivering exceptional customer experiences, we want to hear from you! **Responsibilities** As a Medical Customer Service Representative, you'll be responsible for: * Providing exceptional phone support to hospitals and patients, handling billing inquiries in a timely and efficient manner * Assisting patients effectively, clarifying questions, and ensuring they receive the information they need * Problem-solving champion: Working through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary * Data entry specialist: Maintaining accurate patient records by inputting information into our computer system * Connecting callers seamlessly: Routing incoming calls to the most suitable person within the company **Requirements** To be successful in this role, you'll need: * Epic Software experience highly preferred * Bi-lingual a plus * Must have worked in a call center and experience in Medical Claims and/or Insurance * Ability to undergo a criminal background check, prove ownership of a High School Diploma, GED or Transcripts, and complete a drug screen testing (testing for THC as well) * Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable * Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer **What We Offer** As a Medical Customer Service Representative at arenaflex, you'll enjoy: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to top jobs and competitive compensation and benefits * Free online training and development opportunities * Medical, vision, dental, and life and disability insurance * 401(k) plan enrollment for contract/temporary professionals **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional patient care and support, and we're seeking like-minded individuals to join our mission. As a Medical Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our patients. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a background in healthcare, we want to hear from you! Please submit your application without delay. We're keen to hear from talented candidates like you. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds and perspectives. Apply for this job