Job Description
Are you a seasoned professional with a passion for customer onboarding and team growth? Do you thrive in a dynamic, people-first environment where you can make a meaningful impact? Look no further than arenaflex, a leading provider of innovative solutions for data privacy and compliance. We're seeking an experienced Manager of Customer Implementation to join our team and help drive customer success and team growth. **About arenaflex** arenaflex is a mission-driven, venture-backed tech startup that's revolutionizing the way companies approach data privacy and compliance. As a B-corp, we're committed to doing well by doing good, and we're dedicated to building a diverse team that shares our values. Our data privacy platform instantly helps websites become compliant with laws such as GDPR and CCPA, and we're passionate about keeping companies out of trouble and monitoring all of the vendors they share data with. **The Role** As a Manager of Customer Implementation at arenaflex, you'll play a key role in shaping the customer experience and driving team growth. Your responsibilities will include: * Managing and coaching a team of Implementation Managers, supporting their day-to-day performance, long-term growth, and career development * Owning onboarding for a small number of customers to stay close to the work and lead by example * Defining and improving onboarding KPIs (e.g. time-to-value, adoption metrics) and building dashboards to bring clarity and accountability * Streamlining handoffs across Sales, Implementation, and Customer Success to ensure consistency and a smooth customer experience * Operationalizing onboarding playbooks and tooling, turning best practices into repeatable processes that scale * Acting as a trusted voice in cross-functional conversations, representing Implementation in product, packaging, and customer experience discussions * Diagnosing friction in the onboarding journey and leading improvements across systems, process, and communication * Tracking team performance and forecasting onboarding capacity with discipline and transparency **About You** To succeed in this role, you'll need: * 4+ years of experience in a customer onboarding, implementation, or success role within a B2B SaaS environment * Hands-on experience managing onboarding for technical products or privacy/compliance workflows * A proven track record leading or coaching team members while still owning individual customer outcomes * Experience defining onboarding KPIs and creating dashboards to monitor adoption, readiness, and success * Comfort working cross-functionally with Sales, Product, and Support to solve complex implementation needs * Familiarity with HubSpot, project management tools (e.g. Asana, Jira) and Customer Success platforms like Vitally or Gainsight * Ability to define and track onboarding KPIs and product adoption metrics * Comfort with light technical troubleshooting, such as JavaScript snippets, browser tools, and basic HTML/CSS **Qualities in a Manager** We're looking for someone who embodies the following qualities: * Coachable and Curious – you're confident in your leadership skills but always eager to learn and grow * Communicative and Collaborative – you're clear, inclusive, and intentional in your communication * Resourceful – you solve problems creatively, especially in fast-moving or ambiguous environments * Empathetic Leader – you lead with empathy, valuing people, process, and outcomes * Operational – you're skilled at building scalable, repeatable processes and workflows **Nice-to-Haves** While not required, experience in the following areas would be a plus: * Managing onboarding for privacy, security, legal, or compliance products * Exposure to APIs, webhooks, or integration-heavy onboarding flows * Background in high-growth startups or scaling teams where process had to be built from scratch * Familiarity with customer journey frameworks and success planning **Compensation and Benefits** We offer a competitive compensation package, including: * An annual salary between $135,000 and $145,000 * Stock options upon joining the company * Unlimited paid time off with a requirement to take at least two weeks off per year * Paid parental leave, sick time off, and volunteering time to use outside of unlimited PTO * Medical, dental, and vision insurance via Aetna * A fully remote work environment with a MacBook and $600 to craft your home workspace * Annual $300 learning and development stipend * Annual company trip designed to foster connection, creativity, and having fun together * Mental health benefits with free memberships to mindfulness and talk therapy services **Why Join arenaflex?** We're a welcoming team that's dependable, curious, moves fast, and full of talented people! You'll work closely with a small team of implementation managers who help each other out while having fun working together. We're a Great Place to Work for the fourth year in a row, with 97% of employees saying it's a great place to work. **How to Apply** If you're a motivated and experienced professional who's passionate about customer onboarding and team growth, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can make a meaningful impact at arenaflex. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better! Apply for this job