Job Description
Join arenaflex, a leading open-core software company, as we revolutionize the way the world develops software. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. arenaflex's platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. **About arenaflex** arenaflex is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. **The Role: Manager, Customer Success Engineer – EMEA Region** We are seeking an experienced Manager, Customer Success Engineer to lead a team of technical specialists who manage a pooled book of business focused on driving product adoption and value realization at scale across the EMEA region. This role combines deep DevSecOps expertise with strategic program development to help customers achieve measurable business outcomes through arenaflex's technology. **Key Responsibilities:** * **Technical Value Acceleration:** Drive arenaflex adoption and value realization across the EMEA customer base by developing scalable technical enablement strategies that reach customers at all levels. Focus on delivering measurable business outcomes through arenaflex's technology while creating repeatable frameworks for customer technical success and implementing systematic solutions to adoption barriers. * **Team Leadership & Program Development:** Lead and mentor a team of Customer Success Engineers across the EMEA region, fostering a culture of technical excellence and customer-focused problem solving. Develop and implement scalable technical enablement programs with established metrics to track effectiveness and maximize team impact across the customer base. * **Commercial Technical Partnership:** Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities. Leverage technical insights to mitigate contraction risks, secure renewals, and uncover expansion potential through systematic approaches. Develop scalable technical programs that strengthen the commercial relationship and drive revenue outcomes efficiently across multiple customers without requiring dedicated account assignments. * **Voice of the Customer Advocacy:** Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross-functional teams. Champion the customer perspective in internal forums and decision-making processes, ensuring technical adoption barriers and feature requests directly influence product roadmap priorities. Build strategic relationships with key stakeholders across departments to systematically elevate customer feedback and drive organizational changes that improve the overall customer experience. **What You’ll Bring:** * **Technical Expertise:** Deep understanding of DevSecOps practices with ability to translate technical concepts into business value. Experience developing scalable enablement strategies, software development background, and comprehensive knowledge of arenaflex use cases across SCM, CI/CD, DevSecOps, and Agile Planning. * **Strategic Program Development:** Design and implement scalable customer success programs with proven track record of driving technical adoption across broad customer bases. Apply data-driven approaches to measure program effectiveness while creating repeatable frameworks that identify patterns and develop systematic solutions. * **Leadership & Communication:** Lead technical teams with focus on customer outcomes through excellent communication skills that articulate complex concepts clearly. Demonstrate experience working with distributed teams across EMEA, strong stakeholder management capabilities, and ability to influence without direct authority. * **Performance Indicators:** Drive success through measurable customer adoption rates, technical value realization, customer satisfaction, and team effectiveness in delivering outcomes at scale. Focus on business impact of technical initiatives and customer retention/expansion metrics related to technical adoption. **How arenaflex will support you:** * **Benefits to support your health, finances, and well-being** * **Flexible Paid Time Off** * **Team Member Resource Groups** * **Equity Compensation & Employee Stock Purchase Plan** * **Growth and Development Fund** * **Parental leave** * **Home office** support **Join our team at arenaflex and be part of a culture that values innovation, collaboration, and customer success. Apply now and let's co-create the future together!** Why arenaflex? * arenaflex is a leader in the open-core software industry, with a platform used by over 100,000 organizations worldwide. * Our mission is to enable everyone to contribute to and co-create the software that powers our world. * We value innovation, collaboration, and customer success, and are committed to creating a culture that supports the growth and development of our team members. What we offer: * Competitive salary and benefits package * Opportunity to work with a leading open-core software company * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements and remote work options * Recognition and rewards for outstanding performance How to apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you! Equal Opportunities Employer: arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an affirmative action employer. Apply for this job