Job Description
- *Join arenaflex, a fast-growing logistics company, and be part of a dynamic team that's revolutionizing the way manufacturers move products efficiently and sustainably.** Are you a logistics expert with a passion for customer satisfaction and a knack for problem-solving? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for an experienced Logistics & Customer Operations Specialist to join our team at arenaflex. **About arenaflex** arenaflex is a leading logistics company that helps manufacturers in the food, hygiene, and pharmaceutical sectors move products more efficiently and sustainably. We provide reusable transport containers as part of a circular logistics model, including delivery, tracking, cleaning, and recovery services. With a strong presence in Europe, we've recently expanded our operations to the U.S. market and are now looking for talented individuals to support our growth in the Midwest, Northeast, and Southern U.S. **The Role** As a Logistics & Customer Operations Specialist at arenaflex, you'll be the key point of contact for our clients, managing day-to-day logistics operations, coordinating container returns, and ensuring smooth operations behind the scenes. You'll work closely with transport partners, depots, and internal teams, taking ownership across order management, inventory, data accuracy, and customer communication. **Key Responsibilities** • **Logistics & Inventory Coordination:** + Monitor inventory levels and resolve discrepancies with customers and depots. + Coordinate national and international freight, optimizing transport without pallet swaps. + Communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships. • **Customer & Order Management:** + Serve as the main contact for contract customers via phone and email (no sales calls). + Manage the full order process, from intake to container returns, ensuring smooth operations. + Handle claims and resolve customer issues efficiently. + Maintain accurate master data and manage invoicing and credit processes. • **Internal Collaboration & Improvement:** + Collaborate with production, logistics, sales, and quality teams. + Support continuous improvement by driving quality through customer and vendor interactions. **What You Bring to the Table** • **Experience:** 2-4 years of experience in logistics coordination, supply chain operations, or a customer-facing role within the logistics industry. • **Education:** Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Equivalent practical experience will also be considered. • **A customer-first mindset** with excellent communication and problem-solving skills. • **Strong organizational skills** and the ability to manage multiple priorities in a fast-paced environment. • **Detail-oriented** with a knack for ensuring data accuracy. • **Proficiency in the Microsoft Office Suite**, particularly Excel. • **Experience with an ERP system or a Transport Management System (TMS)** is a strong plus. • **Fluency in English** is required. German language skills are a significant advantage but not mandatory. **What We Offer** • **A permanent, full-time role** with a stable, internationally growing company in the logistics and sustainable packaging sector. • **Comprehensive benefits package**, including 100% company-paid medical, dental, and vision insurance for the employee. • **Unique onboarding experience**, including a 4–8 week trip to our German headquarters to meet the global team and gain hands-on training. • **Generous Paid Time Off (PTO) policy** to support work-life balance. • **401(k) plan** with a competitive company match to help you plan for the future. • **100% remote work** with flexible, weekday-only hours — no shift work or weekend duties. • **Modern IT equipment** provided, including a laptop, monitor, phone, printer, and all necessary software and accessories to set up your productive home office. • **A high-impact role** with long-term growth potential as part of our U.S. expansion. **Our Culture** At arenaflex, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture of collaboration, innovation, and continuous improvement, where everyone has the opportunity to grow and thrive. **How to Apply** If you're a motivated and experienced logistics professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive environment for all employees. Apply for this job