Job Description
Join our dynamic team at arenaflex, a leading provider of innovative solutions and services, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth. As a LiveChat Agent - Marketing, you will have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction. **About arenaflex** arenaflex is a business unit of a diversified company with a portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplace for business-to-business crew travel management. We're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers. Our company culture is built on a foundation of innovation, customer satisfaction, and teamwork. We're passionate about delivering exceptional results and making a positive impact on our customers' lives. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! **Responsibilities** As a LiveChat Agent - Marketing, your key responsibilities will include: * Engage with website visitors in real-time through live chat, providing exceptional customer service and support. * Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities. * Develop expertise in the live chat platform and stay up-to-date on arenaflex's product features, promotions, and FAQs. * Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness. * Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement. * Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment. * Perform other assigned tasks to support the marketing team. **Requirements** To be successful in this role, you'll need: * Commercial modular construction industry experience preferred. * Live chat, B2B Telemarketing or sales experience preferred. * Salesforce.com experience preferred. * Excellent verbal and written communication skills. * Keen ability to multitask and prioritize. * Organized with attention to detail. * Customer service oriented with empathy and patience in dealing with various customer inquiries. * Self-motivated and self-starter with strong work ethic and integrity. * Tactful and inquisitive. * Proficient in MS Office. * Minimum accurate typing speed of 50 wpm. * Must comply with all company employment policies. **What We Offer** As a LiveChat Agent - Marketing at arenaflex, you'll enjoy: * Competitive base salary commensurate with experience and industry standards. * Full benefit package, including health plan, 401K, paid vacation, and education reimbursement. * Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction. * Flexible hybrid remote work arrangement. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional results and making a positive impact on our customers' lives. Our company culture is built on a foundation of innovation, customer satisfaction, and teamwork. We're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! Join our dynamic team at arenaflex and be part of a collaborative team that values flexibility, innovation, and customer satisfaction. **How to Apply** If you're interested in this exciting opportunity, please submit your application through our website. We can't wait to hear from you! Apply for this job Apply for this job