Job Description
At arenaflex, we're committed to providing exceptional learning and working experiences for our students. As a Library Chat Assistant, you'll play a vital role in delivering top-notch virtual services and customer support to our diverse community of students, faculty, and staff. If you're passionate about helping others, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. **About arenaflex** Located in the heart of Virginia's beautiful Shenandoah Valley, arenaflex is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty, and staff. Our campus is home to approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty. We're proud to be one of the most diverse communities in the Commonwealth of Virginia, with a population of just over 53,000. **JMU Libraries: A Hub of Learning and Discovery** arenaflex Libraries is a vibrant and dynamic hub of learning and discovery, providing academic resources, physical and virtual spaces, and educational and research services to our diverse community. Our mission is to engage with arenaflex's diverse communities in their creation and search for knowledge, and we're committed to creating an inclusive and supportive environment that fosters academic excellence and personal growth. **Duties and Responsibilities** As a Library Chat Assistant, you'll join our team as a virtual services Chat Assistant and be expected to: * Answer the main phone line for arenaflex Libraries and provide quality customer service * Staff the online live chat service located on the main arenaflex Libraries website * Make accurate referrals to other library departments and/or staff as needed * Provide basic troubleshooting for some online resources such as databases or software * Provide accurate general Libraries information to users such as library policies, hours, services, etc. * Actively participate in ongoing training to ensure you're up-to-date on the latest library resources and services **Qualifications** We're looking for candidates who are: * Comfortable speaking with users directly on the phone for either short or long durations of time * Comfortable conveying large amounts of information either over the phone or via a real-time live chat service * Capable of maintaining an excellent attitude throughout user interactions * Able to commit to an environment that is free from all forms of discrimination * Able to communicate with supervisors and coworkers in a timely manner * Able to manage their schedule with regular on-time attendance **Working Environment and Culture** As a Library Chat Assistant, you'll work physically in person at Rose Library during designated virtual service operating hours. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer service and supporting the academic success of our students. We're committed to creating a work environment that's inclusive, diverse, and respectful, and we encourage you to bring your unique perspectives and experiences to our team. **Career Growth Opportunities and Learning Benefits** As a student employee at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs to enhance your skills and knowledge * Opportunities to work with a diverse range of students, faculty, and staff * A supportive and inclusive work environment that fosters academic excellence and personal growth * A competitive hourly rate of $12.41 **Compensation, Perks, and Benefits** As a Library Chat Assistant, you'll receive a competitive hourly rate of $12.41, as well as access to a range of perks and benefits, including: * A flexible scheduling system that allows you to balance your work and academic responsibilities * Opportunities to work with a diverse range of students, faculty, and staff * A supportive and inclusive work environment that fosters academic excellence and personal growth * Access to arenaflex's state-of-the-art facilities and resources **How to Apply** If you're passionate about delivering exceptional customer service and supporting the academic success of our students, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. We promote access, inclusion, and diversity for all students, faculty, staff, constituents, and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. **Reasonable Accommodation** If you're a student with a disability and need assistance, please contact the Office of Disability Services at (540) 568-6705 or [email protected]. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202, and they will be happy to assist you. Apply for this job