Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and satisfaction. As an Experienced GHX Specialist, Customer Service, you'll play a critical role in managing and processing GHX POs for the Southeast Region's branches, while collaborating with internal teams to identify and implement opportunities for role expansion and strategic growth. If you're passionate about providing top-notch customer service, have a strong proficiency in GHX, and are eager to contribute to arenaflex's culture of engagement, we want to hear from you. **Job Summary:** As an Experienced GHX Specialist, Customer Service, you'll be responsible for managing and processing GHX POs for the Southeast Region's branches, resolving PO errors, and collaborating with internal teams to identify and implement opportunities for role expansion and strategic growth. You'll also participate in Accelerate sessions, contribute to continuous improvement efforts related to GHX processes, and assist with on-boarding new customer accounts to the GHX EDI system. Your strong proficiency in GHX and Senior level Stryker Ortho Customer Service competencies will enable you to provide exceptional customer service, resolve complex issues, and drive business growth. **Key Responsibilities:** * Manage and process all GHX POs for the Southeast Region's branches, with flexibility to support other regions as needed, maintaining an average of one day processing time * Resolve PO errors promptly and collaborate with the EDI team to identify root causes and implement long-term solutions * Actively participate in Accelerate sessions and contribute to continuous improvement efforts related to GHX processes * Collaborate with local branches and accounts to understand and streamline non-standard GHX PO processes * Assist with on-boarding new customer accounts to the GHX EDI system * Partner with Leadership and the EDI team to identify and implement opportunities for role expansion and strategic growth * Process complex ERP transactions, including large set sales, product and customer returns, credits, and debits * Facilitate and assist as needed with Customer Maintenance requests * Collaborate with internal departments to ensure customer requests are appropriately fulfilled * Research problems or questions from customers, sales, finance, accounts receivable, or operations personnel * Provide support beyond standard hours as needed if call volume and/or workload require additional time * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken * Handle escalated issues related to contracts and pricing; able to work with internal and external business partners to resolve and ensure timely pricing and ARO collection * Demonstrate high standards of Customer Service excellence, modeling behaviors that encourage positive business relationships **Essential Qualifications:** * 5 years of experience in a customer service or related field * Strong proficiency in GHX and Senior level Stryker Ortho Customer Service competencies * Ability to work flexible hours as needed to support business needs, including some company holidays, weekends, before and after hours, and limit time off on the last three business days of every month * Demonstrated positive, constructive, and cooperative attitude in the business environment with contributions to arenaflex's culture of engagement * Willingness and positive attitude to help, take on additional workload and responsibilities, and hold self-accountable **Preferred Qualifications:** * Experience with ERP transactions, including large set sales, product and customer returns, credits, and debits * Strong analytical and problem-solving skills, with ability to research and resolve complex issues * Excellent communication and interpersonal skills, with ability to work effectively with internal and external stakeholders * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Experience with process improvement and change leadership, with ability to lead and implement process improvements **Skills and Competencies:** * Strong proficiency in GHX and Senior level Stryker Ortho Customer Service competencies * Excellent analytical and problem-solving skills, with ability to research and resolve complex issues * Strong communication and interpersonal skills, with ability to work effectively with internal and external stakeholders * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Experience with process improvement and change leadership, with ability to lead and implement process improvements * Strong attention to detail, with ability to maintain accurate records and reports * Ability to work collaboratively with internal teams to achieve business objectives **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced GHX Specialist, Customer Service, you'll have opportunities to: * Participate in training and development programs to enhance your skills and knowledge * Collaborate with internal teams to identify and implement opportunities for role expansion and strategic growth * Contribute to continuous improvement efforts related to GHX processes * Lead process improvement projects related to workflow and/or systems enhancements * Develop and implement process improvements to drive business growth and efficiency **Work Environment and Company Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As an Experienced GHX Specialist, Customer Service, you'll have the opportunity to: * Work in a fast-paced and dynamic environment, with multiple priorities and deadlines * Collaborate with internal teams to achieve business objectives * Participate in training and development programs to enhance your skills and knowledge * Contribute to continuous improvement efforts related to GHX processes * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Compensation, Perks, and Benefits:** As an Experienced GHX Specialist, Customer Service, you'll be eligible for a competitive salary, with a range of $24.54 - $43.79 per hour, plus bonus eligibility and benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. **How to Apply:** If you're passionate about providing exceptional customer service, have a strong proficiency in GHX, and are eager to contribute to arenaflex's culture of engagement, we want to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job