Job Description
At arenaflex, we're revolutionizing the way we interact with our customers in the pharmaceutical industry. Our new customer engagement approach is designed to better deliver on patient, caregiver, and healthcare provider expectations in an evolving healthcare environment. We're seeking an experienced Full Stack Pharmaceutical Sales Customer Engagement Specialist to join our team in Miami, FL. **About arenaflex** arenaflex is a leading pharmaceutical company dedicated to improving patient care through innovative products and services. We're committed to putting our customers at the center of everything we do, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. **Job Summary** As a Full Stack Pharmaceutical Sales Customer Engagement Specialist, you'll play a critical role in our customer engagement model, working closely with healthcare providers, patients, and caregivers to deliver a higher quality experience. You'll be responsible for conducting proactive outreach to healthcare providers on topics such as product access, on-label information, and established guidance on patient care. You'll also facilitate speaker programs, organize local provider groups, and elevate opportunities and feedback to our ecosystem lead. **Key Responsibilities** * Conduct proactive outreach to healthcare providers on topics such as: + Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations + On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials + Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) + Ability to appropriately connect providers in real time to on-demand Clinical and Scientific Specialists (CSSs) as questions arise * Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement * Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders * Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles **Minimum Qualifications** * A minimum of 2 years pharmaceutical or medical device sales experience * Must reside within commutable distance of 50 miles of the primary city in the sales territory **Preferred Knowledge, Skills, and Abilities:** * Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) * 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment * Clinical nurse or Advanced Practice Nurse (APN) experience highly valued * The ability to work in an ambiguous environment undergoing transformation * Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities * Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals * Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem * Ability to assimilate and communicate complex clinical and product information * Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply **Competencies** * Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. * Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. * Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. * Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for arenaflex. * Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. * Empowered Development - Play an active role in professional development as a business imperative. **Compensation and Benefits** * Minimum $104,640.00 - Maximum $149,600.00, plus incentive opportunity * Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. **Why Join arenaflex?** * arenaflex is a leading pharmaceutical company dedicated to improving patient care through innovative products and services. * We're committed to putting our customers at the center of everything we do. * We offer a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage. * We provide opportunities for professional development and growth. * We're an equal opportunity employer, committed to diversity and inclusion. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Disclaimer** arenaflex is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. arenaflex reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Apply for this job