Job Description
At arenaflex, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team arenaflex! **Job Summary:** We are seeking an experienced and skilled Imaging Customer Service Engineer III to join our team. As a key member of our Field Service team, you will be responsible for maintaining high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. If you have a passion for medical imaging equipment and a strong background in maintenance and repair, we encourage you to apply for this exciting opportunity. **What You Will Do in This Role:** As an Imaging Customer Service Engineer III, you will be responsible for the following key tasks: * **FIELD SUPPORT (75%):** + Troubleshoot high-end medical imaging equipment to ensure optimal performance and minimize downtime. + Establish and adhere to preventative maintenance schedules to prevent equipment failures and ensure customer satisfaction. + Maintain customer service logs and internal service records to track customer interactions and equipment maintenance history. + Solve complex issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems. + Follow Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements to ensure compliance and customer safety. + Perform service, calibrations, and quality assurance checks for an entire imaging system as per the ISO13485 standards. * **TECHNICAL SUPPORT (10%):** + Deliver technical support on high-end medical imaging equipment online and/or via telephone to ensure timely resolution of customer issues. + Communicate daily with customers to ensure resolution and proper follow-up to ensure customer satisfaction. + Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM). * **APPLICATIONS SUPPORT (5%):** + Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends. * **SOFTWARE SUPPORT (10%):** + Provide continuous uptime support for applications software issues associated with the X-ray and Vascular modalities. + Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration. + Prepare users by designing and conducting training programs, providing software support and reference. + Supply online and telephone support for Windows and Linux. **What You Will Need for This Role:** To be successful in this role, you will need: * **Minimum 12 years of high-end medical imaging equipment maintenance and repair experience.** * **High School Diploma or GED.** * **Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on arenaflex policies.** * **Basic computer skills; understanding of computer networks and equipment interaction.** * **Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.** * **Willingness to travel periodically to support business needs.** * **The ability to lift, push, and/or pull up to 75 pounds.** * **The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand, and walk for extended periods of time.** **What We Offer:** At arenaflex, we offer a comprehensive benefits package, including: * **Comprehensive Benefits Package.** * **Tuition Reimbursement.** * **Up to a 3% match on your 401K.** * **Make any day a pay day with Daily Pay.** * **A robust suite of benefits for regular, full-time, non-union employees, including health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.** **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. We value diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. **Primary Job Location:** Alameda Health System **Additional Locations (if applicable):** Oakland, California **Pay Range for All Remote Positions:** $72,867.87-$189,435.54 This range represents the low and high ends of the arenaflex pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors, including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. **How to Apply:** If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. 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