Job Description
At arenaflex, we're committed to revolutionizing the way we approach customer support and recruitment. As a leading organization in the industry, we're seeking an experienced and dedicated Customer Support Agent to join our team in a fully remote work-from-home opportunity. If you're passionate about delivering exceptional customer experiences and driving success in a fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a pioneering organization that's changing the face of customer support and recruitment. With a strong focus on innovation and customer satisfaction, we're dedicated to providing top-notch services that exceed our clients' expectations. Our team is comprised of talented individuals who share a common goal: to make a positive impact in the lives of our customers. **Job Summary** As a Customer Support Agent at arenaflex, you'll play a critical role in supporting our blood donation recruitment efforts. You'll be responsible for contacting blood donors by telephone, using a dialer system to recruit for blood donation, and providing exceptional customer service to maximize donor show rates. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Perform a variety of tele-recruiting functions in support of the defined goals for the Division * Contact blood donors by telephone using a dialer system to recruit for blood donation * Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls * Schedule appointments while providing positive service experience to maximize donor show rates * Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Respond to or transfer inbound calls to the appropriate party * Perform other related duties as assigned **Qualifications** * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience is required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Vaccination Requirement** All new hires at arenaflex must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** Our comprehensive training program is designed to equip you with the skills and knowledge necessary to excel in this role. The training schedule is as follows: * Week 1: In-house training (Monday to Friday, 7:45 am to 4:30 pm) * Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm) * Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm) * Week 3: Friday production (resume Sunday to Thursday schedule) **Actual Work Schedule** After completing three weeks of training, you'll be working a full-time schedule of: * Sunday: 11:30 am to 8:00 pm * Monday to Thursday: 12:00 pm to 8:30 pm **Why Join arenaflex?** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success **How to Apply** If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job