Job Description
At arenaflex, we're revolutionizing the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a key player in this mission, we're seeking an exceptional Customer Success Team Manager to lead and grow our UK & Ireland team. If you're a strategic operator with a passion for coaching and developing high-performing teams, we want to hear from you. **About arenaflex** arenaflex is a pioneering company that's changing the face of the food industry. Founded in 2018, we've grown into a dedicated team of over 200 talented individuals across Europe and the US. Our mission demands urgency and speed while maintaining a long-term vision. With a valuation of $1.2 billion and backed by top investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital, we're poised for continued growth and innovation. **The Role** As our Customer Success Team Manager, you'll be responsible for leading and growing a team of Customer Success Managers responsible for driving adoption, retention, and expansion within our distributor accounts. Based in London, this role is pivotal in ensuring the UK market delivers against key customer success metrics while continuously developing team capabilities and performance. You'll be both a strategic operator and hands-on coach, focused on scaling best-in-class customer experiences and career development within your team. **Key Responsibilities** * Lead and Develop the UK CS Team: + Manage a team of ~4+ Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression. + Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning. * Customer Advocacy: + Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments. * Team Hiring & Onboarding: + Play an active role in scaling the UK CS team by recruiting and onboarding new hires as we grow. * Drive Team Performance: + Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets. * Ensure Customer Success: + Oversee the successful onboarding, relationship management, and growth of arenaflex's key distributor accounts across the UK. * Support Strategic Partnerships: + Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner. * Standardize and Scale Processes: + Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the UK region. **Who You Are** * 5+ years of experience in Customer Success, Onboarding & Implementation, or a similar client-facing role, with at least 2+ years in a people management or team leadership position. * Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment. * Deep experience managing enterprise-level clients, ideally in the UK market. * Exceptional communication and interpersonal skills—comfortable interfacing with senior internal stakeholders and client executives alike. * Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action. * Highly organized with a passion for process improvement, systems, and scalable growth. * Team-first mentality with a genuine interest in coaching and helping others succeed. **Why Join arenaflex** * Be at the forefront of digital transformation in the food industry. * Lead a high-impact team that directly shapes the success of our UK market. * Collaborate with passionate, mission-driven teammates in a fast-paced and dynamic environment. * Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development. * Be part of a company that's committed to diversity, equity, and inclusion, and values the unique perspectives and experiences of all employees. **What We Offer** * A dynamic and supportive work environment that encourages collaboration, creativity, and innovation. * Opportunities for professional growth and development, including training, mentorship, and career advancement. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * A competitive salary and bonus structure, with opportunities for performance-based bonuses. * A fun and inclusive company culture that values work-life balance and employee well-being. **How to Apply** If you're a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to our online application portal. We can't wait to hear from you! Apply for this job