Job Description
At arenaflex, we're revolutionizing the way companies increase sales productivity. Our mission is to transform the way millions of people work with sales enablement, and we're committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we've put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. **About the Role** We're seeking an experienced Customer Success Manager to join our Post-Sales team in EMEA. As a Customer Success Manager, you'll play a crucial role in ensuring arenaflex's customers' satisfaction, retention, and ongoing success. Your primary focus will be to build strong relationships with customers, understand their needs, and help them derive maximum value from our products or services. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of arenaflex value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. **Responsibilities** As a Customer Success Manager, you'll be responsible for: * **Customer Relationship Ownership**: Serve as the face and voice of arenaflex to customers in your portfolio and as the "buck stops with you" owner of those customer relationships internally at arenaflex. Deeply understand your customer's needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint, and depth of engagement. * **Strategic Account Planning**: Collaborate with customers to develop a mutual value plan. Analyze your portfolio, identify risks and opportunities, and prioritize for impact. Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to "get to green churn risk." * **Value Realization**: Help customers realize the full value of the arenaflex platform. Drive product adoption and ongoing usage of arenaflex with a focus on making arenaflex an essential platform for the customer while promoting customer satisfaction and advocacy. **Your Background** We're looking for a Customer Success Manager who: * Has a proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value. * Has 2+ years owning complex enterprises and 5+ years in a customer-facing role. * Possesses excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally. * Has strong collaboration skills to influence and gain alignment across internal and external stakeholders. * Can thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers. * Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients' strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. * Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. * Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. * Loves to learn about sophisticated technical products and to understand the intricacies of how they work. * Is a teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. * Has skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You're resourceful – you might not have all the answers, but you know how to find them. * Has a strong background in project management, organizing complex customer engagements across multiple stakeholder groups. **Additional Information** * **Benefits**: Competitive compensation including equity so you feel like you have a piece of the pie, Flexible Leave Balance, Holiday week off between Christmas and New Year, Private medical insurance for you and your dependents, 4 x death in service benefit, Income protection insurance, Company social events throughout the year, Meaningfully contribute to a compelling vision, Quarterly Recharge Fridays (paid days off for mental health recharge), Access to Coaches and Therapists through Modern Health. * **Eligibility Checks**: We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification, and criminal records check. If you require further information, let us know. * **arenaflex UK Candidate Privacy Notice**: You can find our candidate privacy notice at [ * **Equal Opportunity Statement**: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. If you're passionate about enablement and how it can transform organizations, and you're excited about the opportunity to help some of the world's most influential companies solve their toughest problems, we want to hear from you! Apply for this job