Job Description
Are you a customer-centric professional with a passion for driving growth and adoption in a rapidly evolving industry? Do you have a proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments? If so, we invite you to join our arenaflex team as an Experienced Full Stack Customer Success Manager – arenaflex (French Bilingual). **About arenaflex** arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions to innovative tech companies across the globe. For over 35 years, we have been generating revenue for our clients through our exceptional team of experts. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. Our award-winning workplace culture and commitment to our six core values have earned us a reputation as a top employer in our industry. **About the Customer Success Manager – arenaflex (French Bilingual)** As a Customer Success Manager – arenaflex (French Bilingual), you will play a critical role in driving growth and adoption for our customers across the globe. You will leverage your deep product knowledge to consult and demo our products to our customer base, providing strong recommendations or best practices on how to best use our solutions for their specific needs. You will facilitate a fun, professional, interactive experience for our customers to learn the fundamentals of our products, and serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to our management team. **Key Responsibilities** * Deeply understand arenaflex and each customer's business to serve as a product expert and trusted advisor * Lead impactful, time-bound workflow consultations and account-based enablement sessions * Collaborate with cross-functional teams to tailor engagements that align with account objectives and drive meaningful customer outcomes * Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges * Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments * Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact * Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management * Provide support with technical integration and API related questions, and partner closely with user operations and technical services teams to unblock and improve the customer experience **What Will You Need to Succeed?** * 4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment * Fluency in French * Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments * Self-motivated, proactive team player with exceptional communication and facilitation skills * Customer-centric with a growth mindset and a passion for technology * Soft sales skills are preferred for upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of arenaflex solutions * Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business * Tech-savvy with a passion for technology and the ability to learn, comprehend and explain technological terms **What We Offer?** * Remote or Hybrid work * Additional Health Insurance * Mental health program * MultiSport card * Access to our company library of 50+ hours of sales video trainings * Access to learning platform SkillSoft – Business, Design, & Tech online courses * Work computer **Why Join arenaflex?** * arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions to innovative tech companies across the globe * We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs * Our award-winning workplace culture and commitment to our six core values have earned us a reputation as a top employer in our industry * We offer a competitive compensation package, including remote or hybrid work, additional health insurance, mental health program, and access to our company library of 50+ hours of sales video trainings **How to Apply** If you are a motivated and customer-centric professional with a passion for driving growth and adoption, we invite you to apply for the Experienced Full Stack Customer Success Manager – arenaflex (French Bilingual) position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [insert contact information] for assistance. Apply for this job