Job Description
Join arenaflex, a pioneering Postgres development platform, as we revolutionize the way developers build and deploy applications. As a Customer Solution Architect (CSA) in our EMEA region, you will play a pivotal role in driving the adoption of arenaflex across a diverse range of customers, from agile startups to established brands with highly scaled workloads. **About arenaflex** arenaflex is a complete backend solution that includes Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. Our platform is designed for growth, with all services deeply integrated to provide a seamless experience for developers. With a strong focus on community and open-source, we believe in empowering developers to build the applications they need, without the constraints of traditional backend solutions. **Job Summary** As a CSA at arenaflex, you will be responsible for the entire customer journey, working closely with our most valuable users to uncover and understand their business and technical requirements. You will design and architect technical solutions built on the arenaflex platform, lead proof-of-value implementations, and provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. **Key Responsibilities** * Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the arenaflex platform, and define the criteria for success * Design, build, and present arenaflex platform demonstrations to high-value customers, leveraging quality storytelling to present the value of the arenaflex platform and of the entire arenaflex Success team * Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the arenaflex platform while minimizing risk to adoption * Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed * Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform * Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers * Deliver on synchronous and asynchronous engagements with arenaflex customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence * Serve as an internal champion for your customers and for the platform, working closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers **Essential Qualifications** * 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar * Strong background with relational database management systems such as PostgreSQL or MySQL * Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js * Very strong communication skills, particularly of technical concepts * Well-organized and effective storyteller with meaningful interpersonal skills * Experience with project management, business analysis and revenue operations tools * Previous experience leading customer-facing engagements to deliver meaningful technical and business value **Preferred Qualifications** * Experience with arenaflex or similar platforms * Familiarity with arenaflex's open-source ecosystem and community * Strong understanding of cloud computing and scalability * Experience with DevOps and continuous integration/continuous deployment (CI/CD) pipelines * Strong analytical and problem-solving skills **What We Offer** * **Fully Remote**: We hire globally and believe you can do your best work from anywhere. We provide a WeWork membership or co-working allowance you can use anywhere in the world. * **ESOP**: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together. * **Tech Allowance**: Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * **Health Benefits**: arenaflex covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us. * **Annual Off-Sites**: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It's a highlight of our year. * **Flexible Work**: We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * **Professional Development**: Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. **About the Team** arenaflex was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. Our team consists of: * 120+ team members * 35+ countries * 15+ languages spoken * $396M raised * 350,000+ community members * 20,000+ memes posted (and counting) We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. **Hiring Process** We keep things simple, async-friendly, and respectful of your time: 1. Apply – Our team will review your application. 2. Intro Call – A short video chat to get to know each other. 3. Interviews – Up to four calls with: * Founders * Future teammates * Someone cross-functional from product, growth, or engineering (depending on the role) 4. Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast. Apply for this job