Job Description
At arenaflex, we're revolutionizing the way businesses interact with data by providing an open-source database-as-a-service platform. As a Customer Solution Architect (CSA) in our APAC region, you'll play a pivotal role in driving the adoption of our platform across a diverse range of customers, from agile startups to established brands with highly scaled workloads. **About arenaflex** arenaflex is a cutting-edge technology company that's redefining the boundaries of innovation. Our team is comprised of passionate individuals who share a common goal: to empower businesses to unlock their full potential through data-driven insights. With a strong focus on collaborative open-source development, we're committed to building a platform that's not only scalable but also secure and reliable. **Job Description** As a Customer Solution Architect, you'll be responsible for the entire customer journey, working closely with our most valuable users to uncover and understand their business and technical requirements. You'll design and architect technical solutions built on our platform, lead proof-of-value implementations, and provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. **Key Responsibilities** * **Pre-Sales Discovery** + Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the arenaflex platform, and define the criteria for success. + Design, build, and present arenaflex platform demonstrations to high-value customers, leveraging quality storytelling to present the value of the platform and of the entire arenaflex Success team. + Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. * **Proof-of-Value Onboarding** + Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the arenaflex platform while minimizing risk to adoption. + Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed. + Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform. * **Customer Success** + Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers. + Deliver on synchronous and asynchronous engagements with arenaflex customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence. + Serve as an internal champion for your customers and for the platform, working closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers. + Invest in customer connections to build a trust-based relationship, as CSA's work with the production data stores of startups and enterprises alike. **Essential Qualifications** * 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar. * Strong background with relational database management systems such as PostgreSQL or MySQL. * Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js. * Very strong communication skills, particularly of technical concepts. * Well-organized and effective storyteller with meaningful interpersonal skills. * Experience with project management, business analysis and revenue operations tools. * Previous experience leading customer-facing engagements to deliver meaningful technical and business value. **Preferred Qualifications** * Experience working with cloud-based platforms and services. * Familiarity with DevOps practices and tools. * Strong understanding of data security and compliance regulations. * Experience with data visualization tools and technologies. **What We Offer** * 100% remote work from anywhere in the world. No location-based adjustment to your salary. * ESOP (equity ownership in the company) * Autonomous work. We work collaboratively on projects, but you set your own pace. * Health, Vision and Dental benefits. arenaflex covers 100% of the cost for employees and 80% for dependents * Generous Tech Allowance for any office setup you need * Annual Education Allowance * Annually run off-sites **About Our Team** * We're a startup. It's unstructured. * Collectively founded more than 30 startups. * Globally distributed team with more than 30 different nationalities. * We deeply believe in the efficacy of collaborative open-source. We support existing communities and tools, rather than building "yet another xx". * We "dogfood" everything. If you use it in your project, we use it in arenaflex. **Process** * The entire process is fully remote and all communication will happen over email or via video chat. * Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call. * If you pass the screen, you will be invited to up to four follow-up interviews. * The calls usually take between 20-45 minutes each, depending on the interviewer. * Most of the time, are all 1:1. * Will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function. * Once the interviews are over, the team will meet to discuss several roles and candidates and may: + Ask one or two follow-up questions over email or a quick call. + Go directly to making an offer. **** If you're a motivated and experienced professional looking to join a dynamic team that's revolutionizing the way businesses interact with data, we encourage you to apply to this exciting opportunity. 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