Job Description
At arenaflex, we're dedicated to delivering technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We're excited to invite you to join our team as an Experienced Full Stack Customer Service Representative in our Bank and Credit Union Contact Center. **About arenaflex** arenaflex is a leading provider of technology solutions for the financial services industry. We're committed to helping our clients succeed by delivering innovative products and services that meet the evolving needs of their customers. Our team is passionate about providing exceptional customer experiences, and we're looking for talented individuals who share our vision. **Job Summary** As an Experienced Full Stack Customer Service Representative in our Bank and Credit Union Contact Center, you'll play a critical role in providing exceptional customer service to our financial institution clients and their customers. You'll be responsible for resolving customer inquiries and issues in a timely and professional manner, while also providing guidance and support to our clients. This is a fantastic opportunity to gain hands-on experience working with a variety of software products and to develop your skills in a dynamic and fast-paced environment. **Responsibilities** * Provide assistance to our financial institution clients and their customers, similar to an over-the-phone personal banker * Assess the nature of customer inquiries and issues and resolve them in a timely manner * Verify customer information prior to performing any modifications or resets, according to the financial institution client's security requirements * Communicate customer needs and expectations to the appropriate personnel and follow escalation procedures to ensure complex support issues are resolved * May perform other job duties as assigned **Requirements** * At least 1 year of customer service experience * Schedule Adherence is monitored; must be able to adhere to a published break and lunch schedule * Proven ability to remain calm in stressful situations * Comfortable navigating multiple systems while assisting customers * Ability to communicate clearly and understandably * Full-Time candidates must be able to work the following: + Candidates must be able to work their assigned schedule in a 363/24/7 call center. Schedules will include nights, weekends, and holidays (Closed Thanksgiving and Christmas) and will be assigned upon job offer. + Based on business need, candidates will be scheduled for one Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday. + We also periodically offer a Weekend Warrior shift that will be 10-hour shifts for 4 consecutive days. + The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 9AM-12AM CT. + We offer a shift differential for night and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire. * Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote): + 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection) + 10 mbps upload speed **Nice to Have** * Customer service and multi-tasking skills * Ability to listen to and empathize with customers * Ability to use the tools provided for first call resolution * Self-developer, takes initiative on career path * Experience in call center, bank, or credit union industries **Why Join arenaflex?** At arenaflex, we pride ourselves on our motto of "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental, and financial well-being of our people is always met. **Culture of Commitment** Our culture is exceptional, and we do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times, and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. **Equal Employment Opportunity** We know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state, or federal law. **What We Offer** * Competitive salary * Outstanding benefit programs * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities to work with a variety of software products * A culture that values diversity, equity, and inclusion **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with our mission and can contribute to our company in a variety of ways. Apply now and take the first step towards an exciting career with arenaflex! Apply for this job