Job Description
At arenaflex, we're shaping the future of customer experience solutions, and we're looking for talented individuals to join our team. As a Customer Engineer, you'll play a critical role in providing technical leadership to Premier customers around the world, ensuring their IT environments remain healthy, optimized, and aligned with Microsoft best practices. **About arenaflex** arenaflex is the intelligent transformation partner that powers a world that works. We're a global technology and services leader that powers the world's best brands, today and into the future. Our unique data and insights, deep industry expertise, and advanced technology solutions make us the go-to partner for companies looking to become refreshingly simple to work, interact, and transact with. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. **Job Overview** As a Customer Engineer, you'll be part of our Technical Products and Services team, which is the driving force behind arenaflex's transformation, data, and technology services. You'll integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. **Key Responsibilities** * M365 and SharePoint Administration: + Administer and govern SharePoint Online environments. + Implement and manage M365 Copilot and OneDrive for Business. + Develop and maintain SharePoint sites and related applications. * Technical Expertise: + Handle important customer issues and work effectively in challenging situations. + Utilize technical skills for troubleshooting Office applications, particularly Outlook. + Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update. * Office Product Management: + Manage licensing and activation for perpetual and subscription versions. + Maintain software within fixed and modern lifecycle policies. + Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac. * Migration and Upgrades: + Lead migration projects from on-premises to cloud-based solutions. + Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. + Facilitate changes from MSI-based to C2R-based installations. **Qualifications** * Minimum of 10+ years of total experience in IT. * 5+ years of experience with Office 2016/M365 Apps. * Proficiency in M365 Apps Admin Center capabilities. * Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook). * Basic knowledge of local and cloud group policies. * Experience with environment-specific scenarios involving third-party applications and add-ins. **Preferred Skills** * Strong problem-solving and analytical skills. * Excellent communication and customer service abilities. * Ability to work independently and within a team environment. **What We Offer** * Competitive base salary range of $92,000- $110,000, plus incentives that align with individual and company performance. * Comprehensive benefits package, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. * Opportunity to work with a global technology and services leader that powers the world's best brands. * Collaborative and dynamic work environment with a team of game-changers. * Professional development opportunities to help you grow your skills and career. **How to Apply** If you're a motivated and experienced professional looking to join a dynamic team, please submit your application by [Deadline]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply for this job