Job Description
At arenaflex, we're on a mission to revolutionize the banking industry through innovative solutions and exceptional customer experiences. As a leader in banking solutions and customer experience innovation, we're seeking multiple Banking Customer Support Specialists to join our team for a seasonal project. This is an exciting opportunity to contribute to a major platform rollout, provide real value to financial professionals, and grow your career in a dynamic and supportive environment. **About arenaflex** arenaflex is a premier financial services company that's transforming the banking industry through modernized systems and dedicated support teams. With a strong focus on efficiency and client service, we're committed to delivering exceptional experiences to our clients and internal users. Our team is passionate about innovation, collaboration, and continuous learning, and we're looking for like-minded individuals to join us on this exciting journey. **Project Details** Our seasonal project is launching in September and will run for 4-6 weeks. As a Banking Customer Support Specialist, you'll be working on the front lines of a banking system upgrade, providing support to internal users and clients navigating the transition to a new platform. We're looking for flexible and adaptable individuals who can work a variety of shifts, Monday through Friday between 8:00 AM – 6:00 PM PT. **Banking Customer Support Specialists Responsibilities** As a Banking Customer Support Specialist, you'll be responsible for: * Providing phone, chat, and email support for bank employees and clients during a platform transition * Assisting users in understanding new banking systems and tools * Training users on navigation, features, and functionality of the updated software * Troubleshooting system issues, access concerns, and technical questions related to the new platform * Clearly documenting user interactions, issues, and resolutions * Participating in team training sessions and knowledge-sharing meetings * Offering clear, concise support to users of varied technical skill levels * Collaborating with internal teams to escalate and resolve more complex issues **Banking Customer Support Specialists Qualifications** To be successful in this role, you'll need: * Fluency in both Korean and English (verbal and written) required * Strong computer skills (Windows, MS Office required; Mac experience is a plus) * Prior experience in customer service or tech support * Ability to translate technical terms into easy-to-understand language * Friendly, patient, and solution-focused communication style * Team player with a proactive and positive attitude * Strong time management and multitasking abilities * Comfortable with training users on new systems **Banking Customer Support Specialists Preferred Experience** While not required, we're looking for candidates with: * 3–5 years in a technical support, training, or customer service role * Experience working in a financial institution or banking environment * Familiarity with system updates or platform transitions * Leadership or mentorship experience is a plus **What We Offer** As a Banking Customer Support Specialist at arenaflex, you'll enjoy: * A dynamic and supportive work environment * Opportunities for career growth and professional development * A competitive salary and benefits package * A comprehensive training program to help you succeed in your role * A collaborative and inclusive team culture * Flexible work arrangements to support your work-life balance **How to Apply** If you're a motivated and customer-focused individual with a passion for innovation and collaboration, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! **Contact Information** Donovan Aranda Division Manager 562-378-0027 [email protected] Apply Job! Apply for this job