Job Description
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced tech industry? Do you possess excellent communication skills in French and English, with a knack for adapting to new situations and building strong relationships with clients? If so, we invite you to join arenaflex, a global technology and services leader that powers the brands of the future, as a Customer Advisor in our Inbound Sales Tech Industry team. **About arenaflex** arenaflex is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the industry, and we're excited to welcome talented individuals like you to our team. **Career Growth and Personal Development** At arenaflex, we believe in investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With a strong focus on employee empowerment, we encourage our team members to take ownership of their careers and pursue their passions. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. **Job Summary** As a Customer Advisor in our Inbound Sales Tech Industry team, you will play a critical role in ensuring that performance goals are met across all operations and that client expectations related to operational excellence are fulfilled. You will be responsible for taking incoming user requests, logging call details into case management systems, and providing response and resolution within SLA to customers. Your primary goal will be to deliver high-caliber Customer Service on post-sales requests, while also driving sales growth and revenue. **Key Responsibilities** * Take incoming user requests (via telephone, email, chat...) and provide response and resolution within SLA to customers. * Log call details into case management systems and maintain accurate records. * Provide regular updates to customers on status and resolution progress reports. * Deliver high-caliber Customer Service on post-sales requests, including delivery, warranties, and refunds. * Support inbound sales efforts and drive revenue growth while ensuring the highest level of customer satisfaction. * Achieve sales goals set up every quarter while providing an excellent customer experience. * Log and follow up on orders or requests. * Capture all required data elements in CRM as required by clients, policies, and products. **Qualifications** To succeed in this role, you will need: * A high level of French (oral and written) and proficiency in English. * Excellent communication skills, coupled with empathy and team spirit. * The ability to adapt to unplanned situations in a methodical and organized way. * Strong customer service-oriented skills. **What's in it for you?** As a Customer Advisor at arenaflex, you can expect: * Full-time employment with indefinite contracts (negotiable depending on your experience and our client's needs). * Competitive salary and performance bonus. * Work From Home in Portugal. * Bring-a-friend (referral) bonus opportunities. * Full paid training on the company and the project you'll be working on. * Career development programs, specialized courses, and language classes. **Work Environment and Company Culture** At arenaflex, we pride ourselves on our inclusive and supportive work environment. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our team is passionate about delivering exceptional service and driving business growth, and we're excited to welcome talented individuals like you to our community. **Eligibility to Work** In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. **Language Requirements** French (Required) **Time Type** Full-time If you're a motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced tech industry, we invite you to apply for this exciting opportunity. Join arenaflex today and discover why over 440k+ game-changers around the globe call us their “employer of choice.” **How to Apply** To apply for this role, please submit your application through our website or by clicking on the link below. We look forward to hearing from you! Apply for this job