Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional service. As a Distribution Customer Service Representative, you'll play a vital role in building and maintaining trust with our customers, ensuring their satisfaction, and driving business growth. If you're passionate about customer service, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you! **About arenaflex** arenaflex is a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally, and our commitment to customer satisfaction is unwavering. As a Distribution Customer Service Representative, you'll join a team of dedicated professionals who share your passion for delivering exceptional service and driving business success. **Why Join arenaflex?** * Weekly Payroll Processing as a Jobot Consultant * Medical, Dental, and Vision Benefits * Opportunity for Permanent Placement * Mentorship and Growth * A dynamic and inclusive work environment that celebrates diversity and promotes career advancement **Job Details** As a Distribution Customer Service Representative, your main responsibilities will include: * Handling a high volume of customer inquiries about product availability, pricing, and shipping * Processing orders, forms, applications, and requests * Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers * Resolving customer complaints in a professional and efficient manner * Keeping records of customer interactions, transactions, comments, and complaints * Communicating and coordinating with colleagues as necessary * Providing feedback on the efficiency of the customer service process * Ensuring customer satisfaction and providing professional customer support * Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise * Assisting in the preparation of sales reports and data analysis **Qualifications** The successful candidate for the Distribution Customer Service Representative position must possess the following qualifications: * A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment * Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading * Excellent communication and interpersonal skills * Proven ability to multitask, prioritize, and manage time effectively * Strong problem-solving skills with a focus on customer satisfaction * Proficient in data entry and good working knowledge of relevant software (MS Office, in particular) * Experience with UPS and FedEx systems is a plus * Strong understanding of sales and pricing strategies * High degree of accuracy and attention to detail * Ability to work in a fast-paced, high-pressure environment **What We Offer** * Competitive salary range: $18 - $20 per hour * Temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about customer service and have a knack for problem-solving, we want to hear from you! Apply now by clicking the "Easy Apply" button and sending us your resume. We look forward to hearing from you and exploring how you can contribute to our team's success! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Background Checks** Sometimes arenaflex is required to perform background checks with your authorization. arenaflex will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Apply for this job