Job Description
At arenaflex, we're dedicated to helping individuals and communities thrive by providing exceptional customer service experiences. As a Dental Customer Service Representative, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with professionalism and care. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to grow with a dynamic team, we invite you to join our arenaflex family. **About arenaflex** arenaflex is a leading provider of customer experience solutions, committed to empowering individuals and communities to pursue their total vocation. Our mission is to create an ever-growing number of job opportunities, making us the outsourcer of choice for our clients. We're proud to offer a supportive work environment, opportunities for growth and development, and a culture that values diversity, equity, and inclusion. **What We Offer** At arenaflex, we're committed to providing our team members with the tools and resources they need to succeed. Here are just a few of the benefits we offer: * **Education and Career Development**: arenaflex University offers team members the opportunity to further their education and earn a college degree. * **Supportive Team Environment**: Our team members and supervisors embody the arenaflex Mission & Values, creating a positive and inclusive work environment. * **Personal and Professional Support**: Team members have access to care coaches, providing FREE personal and professional support. * **Flexible Scheduling**: Most shifts are 40 hours per week, allowing for a healthy work-life balance. * **Comprehensive Benefits**: Full-time employees enjoy medical, dental, vision, and life & accident insurance, as well as Paid Time Off (PTO). * **Opportunities for Growth**: arenaflex offers a range of career development opportunities, enabling team members to grow and advance in their careers. **Responsibilities** As a Dental Customer Service Representative, you'll be responsible for: * **Answering Telephone Calls**: Responding to basic customer questions and/or forwarding calls to appropriate personnel, utilizing knowledge and expertise on insurance and healthcare. * **Processing Calls**: Ensuring service level agreements (SLAs) are met or exceeded, while maintaining a high level of customer satisfaction. * **Recording Calls**: Processing requests and updating account history with results of inquiry, including proper documentation. * **Interface with Team Members**: Collaborating with team members, management, and customers to resolve customer service issues. * **Reviewing and Recommending Procedures**: Identifying areas for improvement and recommending modifications to procedures and workflow to ensure efficient and effective processing of transactions. * **Maintaining Composure**: Remaining calm and composed in escalated situations, while maintaining a positive attitude. * **Operating in a Fast-Paced Environment**: Working accurately and efficiently in a dynamic environment, handling multiple responsibilities simultaneously. * **Conducting Outbound Calls**: Responding to customer direction or other business needs, conducting outbound calls to members. **Qualifications** To be successful in this role, you'll need: * **GED or High School Diploma**: A minimum of six (6) months experience in a dental customer support capacity, with some college preferred. * **Previous Experience**: A minimum of one year of previous experience in a government or private sector inbound customer service center, with prior work-at-home experience desired. * **Typing Speed and Accuracy**: A typing speed of 25 WPM with 90% accuracy, as well as knowledge of basic help desk software, computer software, and Microsoft Office applications. * **Problem-Solving Skills**: Strong problem-solving skills to bring inquiries to effective resolution, with a focus on written and oral communication. * **Customer Service Skills**: Excellent customer service skills, with an emphasis on responding to inquiries professionally. * **Teamwork and Emotional Intelligence**: Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries, while managing emotions and maintaining positive energy. **Work at Home Requirements** To work from home, you'll need: * **High-Speed Internet**: A high-speed internet connection via wired ethernet, with an upload speed of 5 Mbps and a download speed of 50 Mbps. * **Internet Service Provider**: A highly stable internet service provider (ISP) with 1% or less packet loss and latency under 100ms. * **Cell Phone or Tablet**: An available cell phone or tablet, with the ability to install our required 2FA software for multifactor authentication. **Additional Requirements** * **Residency**: You must reside in the state of California. **Equal Opportunity Statement** arenaflex is an equal opportunity employer, providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law. **Reasonable Accommodations** arenaflex provides alternative methods of applying for employment to individuals unable to submit an application through our website due to a disability. Contact us at [email protected] to discuss reasonable accommodations. **Pay Range** The pay range for this position is USD $21.00 - USD $21.00 per hour. If you're passionate about delivering exceptional customer service and are eager to grow with a dynamic team, we invite you to apply for this exciting opportunity. Apply for this job