Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and retention. Our Customer Success Strategy & Automation Team is at the forefront of this mission, leveraging data-driven insights to inform our approach and drive results. We're seeking an experienced Data Analyst to join our team, bringing a unique blend of analytical expertise, business acumen, and passion for customer success. **The Intelligent Heart of Customer Experience** arenaflex software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. Our commitment to delivering best-in-class customer experiences is unwavering, and we're looking for talented individuals like you to help us achieve this goal. **About the Role** As a Data Analyst on our Customer Success Strategy & Automation Team, you'll play a critical role in turning complex customer data into actionable insights that drive retention, product adoption, and expansion. You'll be a strategic partner to Customer Success leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately lead to more successful customers. **Key Responsibilities** • Analyze customer data, including health scores, product usage, support trends, and CS engagement data, to identify key insights and trends • Build dashboards and reports to track key metrics related to customer success, adoption, retention, and risk • Partner with CS leadership to define success metrics and provide insight into their book of business and team performance • Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity • Provide retrospective analysis on churned customers to inform arenaflex's retention strategy • Support segmentation, headcount planning, and coverage model analysis • Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams • Translate business questions into actionable reporting and dashboards **Qualifications** • 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment • Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred) • Understanding of customer success, retention, and post-sales engagement models • Strong business acumen and ability to tie analysis to strategic impact • Experience working with cross-functional stakeholders, including CS, Sales, and Product • Strong communication skills – ability to explain data insights to non-technical audiences • Experience working as an analyst supporting Customer Success preferred • Experience working with Gainsight, Salesforce, or Snowflake preferred **Why Join arenaflex?** • High-impact role at the intersection of technology and customer value • Opportunity to work with a talented team of professionals who share your passion for customer success • Collaborative and dynamic work environment that fosters growth and learning • Flexible work arrangements, including remote work options • Comprehensive benefits package, including medical, dental, and vision insurance • 401(k) matching program and employee stock purchase plan • Paid time off and holidays • Access to ongoing training and development opportunities **Compensation and Benefits** The US annualized base salary range for this position is $113,000.00-$169,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job-related capabilities, applicable experience, and other factors such as work location. **Diversity, Equity, and Inclusion** arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at arenaflex are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. **Accommodations for Applicants with Disabilities** arenaflex endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. **How to Apply** If you're passionate about customer success and data analysis, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. Apply for this job