Job Description
At arenaflex, we're revolutionizing the game analytics landscape with our cutting-edge platform, empowering game studios to make data-informed decisions and drive success. As a leading game analytics platform, we're seeking an exceptional Data Analyst to join our Customer Success team and play a pivotal role in shaping the US expansion of our globally recognized analytics platform. If you're a data enthusiast with a passion for the gaming industry, we invite you to join our dynamic team and contribute to the delivery of data-driven solutions that transform the way game studios operate. **Responsibilities:** As a Data Analyst on our Customer Success team, you'll be responsible for driving the customer onboarding process, acting as a trusted analytics advisor, and fostering a data-centric culture within client organizations. Your key responsibilities will include: * **Customer Onboarding:** Drive the customer onboarding process for our behavior analytics platform, including data collection design, SDK and event validation, and dashboard setup. * **Strategic Partnership:** Serve as a strategic partner to customers, translating their business goals into measurable data strategies for collection, analysis, and reporting. * **Ongoing Consultation:** Provide ongoing consultation to support customers' digital transformation and promote best practices for data-informed decision-making. * **Analytics Research:** Research and curate analytics best practices tailored to various game genres, lifecycle stages (e.g., soft launch, LiveOps), and business models (e.g., IAP, IAA, hybrid). * **Deep-Dive Analysis:** Conduct deep-dive descriptive and diagnostic analysis to identify gameplay trends, monetization bottlenecks, and user segmentation opportunities. * **Product Support:** Provide responsive product support, troubleshoot issues, and deliver on-site or remote training. * **Knowledge Base Contribution:** Contribute to internal knowledge bases, documenting analytical techniques, success stories, and game-specific metric frameworks. **Requirements:** To succeed in this role, you'll need: * **Education:** A Bachelor's degree or higher in Mathematics, Statistics, Computer Science, or a related field. * **Experience:** 5+ years of experience in data analytics, with a preference for experience in gaming or digital product environments. * **SQL Skills:** Strong SQL skills and proven experience building reports and dashboards. * **Business Metrics:** Experience defining and analyzing key business metrics such as retention, LTV, and conversion funnels. * **Analytics Integration:** A solid understanding of how analytics integrates with product development, marketing, and operations. * **Communication Skills:** Excellent communication, documentation, and presentation skills. * **Proactivity:** A proactive, self-motivated individual who is comfortable working with both customers and internal teams. * **Big Data Technologies:** Familiarity with big data technologies (e.g., data lakes, ETL pipelines) is preferred. * **Product Analytics Platforms:** Experience with product analytics platforms (e.g., Amplitude, GameAnalytics, Mixpanel) is a plus. * **LiveOps and A/B Testing:** An understanding of LiveOps, A/B testing, and in-game economy metrics is desirable. * **Balancing Hands-on Analytics:** The ability to balance hands-on analytics with customer-facing responsibilities. **About arenaflex:** arenaflex is a global leader in talent acquisition and HR solutions, founded in 2009. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. **arenaflex's Commitment to Diversity and Inclusivity:** arenaflex is an Equal Opportunity Employer, dedicated to understanding your career aspirations. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at **Compensation and Benefits:** The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, arenaflex provides a comprehensive benefits package, all subject to eligibility. **Why Join arenaflex?** * **Join a Global Leader:** arenaflex is a globally recognized analytics platform, shaping the future of game analytics. * **Dynamic Team:** Our dynamic team is passionate about delivering data-driven solutions that transform the gaming industry. * **Career Growth Opportunities:** arenaflex offers a range of career growth opportunities, from professional development to leadership roles. * **Learning Benefits:** We provide a comprehensive learning program, including training, mentorship, and knowledge sharing. * **Work Environment:** Our work environment is collaborative, innovative, and inclusive, with a focus on employee well-being and satisfaction. **Apply Now:** If you're a data enthusiast with a passion for the gaming industry, we invite you to join our dynamic team and contribute to the delivery of data-driven solutions that transform the way game studios operate. Apply now to become a part of arenaflex's Customer Success team and shape the future of game analytics. ```html Apply Now: Click the link below to apply for the Data Analyst – Customer Success role at arenaflex. Apply Job! ``` Apply for this job