Job Description
At arenaflex, we're on a mission to revolutionize the way businesses work by providing cutting-edge digital work platforms that simplify and streamline work experiences. As a leading provider of digital work solutions, we're committed to delivering exceptional value to our customers and employees alike. We're now seeking an experienced Data Analyst - Customer Data Management to join our team and help us drive business growth and success. **Role Description** As a Data Analyst - Customer Data Management at arenaflex, you'll play a critical role in ensuring the accuracy, consistency, and compliance of customer, partner, and account master data across our systems. Your primary responsibility will be to manage and resolve day-to-day data-related cases in Salesforce (SFDC), working closely with business stakeholders to understand data improvement and focus areas of business for Information Management. **Key Responsibilities** * Manage and resolve data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies. * Maintain the integrity of customer, partner, and account master data across systems. * Engage with business stakeholders to understand data improvement and focus areas of business for Information Management. * Document data management processes and procedures. * Gather and analyze business requirements and critical data elements. * Deliver recommendations for business process improvements and implement them. * Work with cross-functional stakeholders for issue resolution. * Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com. * Exhibit accountability, ownership, and decision-making capabilities. * Hands-on experience in mastering customer data for the organization. * Prioritize tasks, manage workload, and handle escalations. * Strong verbal and writing skills, ability to work in teams. * Identify improvement opportunities and define new processes as applicable. * Good office software skills (e.g., Excel, Access, Visio, PPT). * Exposure to building playbooks, SOPs, and KPIs is an added advantage. * Excellent knowledge of proactive data analysis in conjunction with business needs. * Good understanding of Customer, Transactions, and Products domains. * Strong experience in Salesforce.com. * Knowledge of data cleansing and standardization tools is an added advantage. * Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud. **Qualifications** * 3+ years of industry experience in business data analysis. * Attention to detail and strong personal organizational skills. * Ability to work in a fast-paced, high-volume environment. * Flexible and resilient, comfortable with ambiguity. * Excellent communication skills, both verbal and written. **Requirements** * Proven ability to provide guidance and make decisions that require judgment. * Experience with identifying improvement opportunities. * Strong experience in Salesforce.com. **Benefits** * Comprehensive digital work platform enabling secure, personalized experiences. * Opportunity to work in a company recognized as a leader in its field. **Company Description** arenaflex is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. Our comprehensive digital work platform simplifies work, providing smart, seamless, and secure work experiences. We're consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and recognized as a leader in IDC MarketScape reports for EUC. We're committed to building a diverse workforce that reflects the communities we serve. **What We Offer** * Competitive salary and benefits package. * Opportunity to work with a leading digital work platform provider. * Collaborative and dynamic work environment. * Professional development and growth opportunities. * Recognition and rewards for outstanding performance. * Comprehensive digital work platform enabling secure, personalized experiences. **How to Apply** If you're a motivated and experienced Data Analyst - Customer Data Management looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job