Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Support/Sales Representative to join our team on a seasonal basis. As a key member of our remote team, you will be responsible for providing top-notch customer service, sales support, and administrative tasks to help us achieve our goals. **About arenaflex** arenaflex is a rapidly growing seasonal service company specializing in lake weed removal and holiday lighting installations. Our mission is to bring smiles to our customers' faces year-round by providing exceptional services that make their homes and holidays brighter. With a focus on customer satisfaction, we strive to build long-lasting relationships with our clients and deliver results that exceed their expectations. **Key Responsibilities** As a Customer Support/Sales Representative, you will be the voice of arenaflex, responsible for: * Answering 20-30 calls/emails per day, providing exceptional customer service and support * Hosting virtual consultations via Zoom to discuss services and assess customer needs * Mastering Excel magic to analyze pricing formulas and carefully price out each project * Following up with leads through phone, email, and other platforms to ensure timely responses and conversions * Upselling and renewing services to help customers discover additional benefits and value * Closing deals by onboarding new clients and ensuring smooth transitions * Staying organized by tracking progress and maintaining accurate records in our CRM **What We're Looking For** To succeed in this role, you will need: * Exceptional English verbal and written communication skills, with a professional demeanor and appearance suitable for video consultations * Extreme attention to detail, with a strong ability to build rapport and provide outstanding customer care * 3+ years of customer service and sales experience, preferably in the landscaping or B2C service industry * Strong communication skills, with the ability to guide customers towards purchasing and overcome objections * Ability to work independently with minimal supervision, with a flexible schedule that allows for work-life balance * Proficiency in Microsoft Excel, Google Sheets, and computer skills, with a strong understanding of formulas, pricing tools, and data analysis * A designated, quiet, and professional home office setup with no interruptions, including a wired USB noise-cancelling headset and high-speed internet **Tech Must-Haves** To excel in this role, you will need: * Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills * A desktop with multiple monitors, a wired USB noise-cancelling headset, and high-speed internet * A designated, quiet, and professional home office setup with no interruptions * A background check that will be paid for by arenaflex **When You'll Work** As a seasonal employee, you can expect to work: * 20-30 hours/week from June 1 – September 1 * 10-20 hours/week from September 1 – December 1 * No scheduled hours from December 1 – April 1 * 10-15 hours/week from April 1 – June 1 (2026) **What's in It for You?** As a valued member of our team, you can expect: * Hourly pay + monthly commissions + KPI bonuses, resulting in an effective pay of $25-$28/hr * The opportunity to work from home and enjoy a flexible schedule * The chance to return each season and become part of our fun, growing team! **How to Apply** If you're ready to join our team and make a difference in the lives of our customers, please apply directly at [arenaflex website]. Don't forget to answer the three questions below in the "Additional Notes" section of your application: * What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)? * Describe your home office setup, including your equipment, internet connection, and any software tools you're confident using. * Give a brief example of how your attention to detail has helped you catch a mistake or improve a process. **Questions?** If you have any questions or would like to learn more about this opportunity, please email Derek at [email protected]. **Join Our Team!** We're excited to hear from you and look forward to welcoming you to our team! Apply for this job