Job Description
At arenaflex, we're committed to providing our customers with the highest level of service and support. As a Customer Support Team Specialist, you'll play a vital role in ensuring our customers receive the assistance they need to manage their accounts, resolve issues, and make the most of our products and services. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading financial institution dedicated to helping individuals and businesses achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've built a reputation for providing personalized service, cutting-edge technology, and a wide range of financial solutions. Our team is passionate about making a positive impact in our communities and driving growth through collaboration, creativity, and a customer-centric approach. **Key Responsibilities** As a Customer Support Team Specialist, you'll be responsible for: * Educating and assisting customers with account inquiries, product, and service-related issues over the phone, through online chat, email, online feedback, and Secure Message Center. * Providing expert knowledge of arenaflex products, services, and policies to resolve customer issues efficiently and effectively. * Identifying, educating, and documenting Fraud/Compliance Issues and collaborating with the Compliance Department for additional follow-up and reporting. * Participating in outbound projects, including online follow-up and fraud alerts, to enhance customer engagement and security. * Documenting and maintaining account maintenance requests efficiently and accurately. * Demonstrating technical skills to troubleshoot and resolve customer issues in a timely manner. * Acquiring knowledge of various arenaflex systems, including Navigator, BPM, Client Central, Base 2000, Right Now, Director, UBTgo, Business Banking Online, Bill Pay, eQuest, FTNI, Visa Online, Verified by Visa, Centrix, Relius, Launch Compass (Zelle), Okta, Deluxe, and ezCard. * Evaluating risk based on account review and discovery to increase various banking limits up to approved amounts. * Assessing probable fraudulent situations and collaborating with the Financial Crimes workgroup to educate customers and prevent fraud. * Educating and assisting customers with inquiries regarding bank communication and Marketing promotions. * Proactively building customer relationships to uncover account and lending needs. * Participating in ongoing trainings, coaching, and meetings to ensure continued growth and development. * Assisting UBT employees with their inquiries in all queues. * Promoting arenaflex's customer service philosophy and adhering to all bank policies, laws, and regulations applicable to their role. **Essential Qualifications** * 1-3 years of experience in a Call Center or Customer Service position. * Fluency in Spanish required. * Prior bank experience and/or knowledge of arenaflex products, services preferred. * Proficient in Microsoft Word, Excel, and working with other financial software. **Preferred Talents** * Effective communicator with excellent verbal and written skills. * Positive and people-focused attitude with a passion for delivering exceptional customer experiences. * Organized and time-efficient with the ability to prioritize tasks and manage multiple projects. * Computer program and software problem solver with a knack for troubleshooting and resolving issues. * Deadline-driven with a strong sense of accountability and responsibility. * Self-directed and takes initiative to drive results and improve processes. * Problem solver with a creative approach to finding solutions. **Working Environment** * Sedentary work with occasional lifting and/or carrying up to 25 pounds. * Indoor work with no exposure to outdoor elements or hazards. * Eligible for hybrid work-from-home opportunity under the work-from-home guidelines upon completion of onboarding. **Compensation, Perks, and Benefits** * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and training programs. * Flexible work arrangements and work-life balance. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of dedicated professionals and help us continue to provide the highest level of service and support to our customers. []( Apply for this job