Job Description
Are you passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment? Do you have a flair for languages and a knack for problem-solving? Look no further! arenaflex is seeking an experienced Customer Support Consultant to join our team in the Czech Republic. As a Customer Support Consultant at arenaflex, you will be the face of our company, providing top-notch support to our clients and their customers. If you're a German and English speaker with a passion for customer support, we want to hear from you! **What You Will Do:** As a Customer Support Consultant at arenaflex, you will be responsible for providing exceptional customer support via emails, phone calls, and other communication channels. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring that our clients' customers are satisfied with our services. Some of your key responsibilities will include: * Providing information on loan terms, account details, and legal matters to customers * Processing account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner * Managing tickets and workflows using Zendesk and Jira * Maintaining clear and structured case documentation * Collaborating with internal teams to ensure efficient issue resolution * Meeting team KPIs * Staying up-to-date with cutting-edge technology and applying the latest customer happiness practices * Securingly working with customers' sensitive information **What You Need to Succeed in This Role:** To be successful in this role, you will need to possess the following skills and qualifications: * **Excellent English and German skills (C1 for both spoken and written)**: You will be communicating with customers and colleagues in both languages, so fluency is essential. * **Experience in customer support**: You should have a proven track record of providing exceptional customer support in a fast-paced environment. * **Background in banking, legal, or financial services**: Your knowledge of the financial industry will be beneficial in understanding customer queries and providing accurate information. * **Solid understanding of GDPR and data privacy standards**: You will be handling sensitive customer information, so it's essential that you understand the importance of data protection. * **Proficiency in using Zendesk and Jira**: You should be comfortable using these tools to manage tickets and workflows. * **Analytical and research skills**: You will need to analyze customer issues and provide solutions, so strong analytical skills are essential. * **Strong attention to detail and reliability when handling sensitive or legal information**: You will be working with confidential customer data, so attention to detail and a high level of reliability are crucial. * **Positive and responsible attitude**: You should be a team player with a positive attitude and a willingness to learn and grow. **Nice to Have:** While not essential, the following skills and qualifications would be beneficial in this role: * **Experience with Confluence**: You should be familiar with using Confluence to collaborate with colleagues and manage projects. * **Background working in regulated environments**: Your experience working in regulated environments will be beneficial in understanding the importance of compliance. **Benefits and Perks:** As a Customer Support Consultant at arenaflex, you can expect a range of benefits and perks, including: * **Fixed schedule: 9 AM – 6 PM CET**: You will have a regular schedule, allowing you to plan your day and work-life balance. * **Opportunity to work fully remote**: You will have the flexibility to work from home, reducing commuting time and increasing productivity. * **Inclusive international environment**: You will be part of a diverse team, working with colleagues from around the world. * **Compensation in USD**: You will receive a competitive salary in USD, providing financial stability and security. * **Good bonuses for referring friends**: You will have the opportunity to earn bonuses for referring friends and colleagues to arenaflex. * **Paid intensive training and probation**: You will receive comprehensive training and support to ensure your success in the role. * **Work-life balance**: You will have a healthy work-life balance, allowing you to recharge and pursue your interests outside of work. * **Responsive management interested in your growth and long-lasting cooperation**: You will have a supportive manager who is invested in your growth and development. **Who We Are:** arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! **How to Apply:** If you're a motivated and experienced customer support professional with a passion for languages and a knack for problem-solving, we want to hear from you! Please send your CV in English, highlighting your outstanding skills and qualifications. Visit our website: www.arenaflex.com **Disclaimer:** arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply for this job