Job Description
At arenaflex, we're on a mission to revolutionize the way businesses connect with their customers. As a Customer Support Concierge, you'll be the first point of contact for our customers, providing a seamless and exceptional experience that sets the tone for their journey with arenaflex. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you! **About Us** arenaflex is a cutting-edge, AI-powered platform that empowers businesses to elevate their digital presence and drive growth. With a global community of over 2 million businesses, we're proud to support entrepreneurs, agencies, and businesses of all sizes and industries. Our platform processes over 15 billion API hits and handles more than 2.5 billion message events every day, managing over 470 terabytes of data distributed across five databases and operating with a network of over 250 microservices. **Our People** At arenaflex, we're building more than software – we're building a global community rooted in creativity, collaboration, and impact. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment that values innovation, celebrates ideas, and puts people first. We're a culture that thrives on creativity, collaboration, and impact, and we're looking for like-minded individuals to join our team. **Our Impact** As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen. **Who You Are** You're a customer service rockstar with a passion for delivering exceptional experiences. You're comfortable assisting team members in a high-performance, high-accountability environment, and you're skilled at leveraging your excellent communication skills and working knowledge of time management, organization, and administrative skills to support our customers and teams. You're confident, efficient, energetic, positive, and optimistic, with a knack for navigating high-demand virtual environments and building lasting first impressions and relationships with customers. **Roles & Requirements** As a Customer Support Concierge, you'll be responsible for: * Greeting customers in the lobby and routing them to a team member * Answering video calls, chats, and rerouting customers to team members * Working with Managers and customer support reps to connect customers on Zoom * Creating best practices on waiting room etiquette and maintaining a great Zoom room environment * Educating customers on the chat/Zoom support functions * Providing feedback to the leadership team to improve customer experience * Connecting Senior Specialists with scheduled customers * Facilitating urgent escalations by working with Managers and Senior Specialists * Other duties may be assigned and/or modified as business needs change **What You'll Bring** To succeed in this role, you'll need: * High school diploma or GED required * Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role preferred * Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred * Experience answering high call volume calls and solving customer needs preferred * Excellent phone, email, and instant messaging communication skills * Organization skills to keep accurate records and important information quickly * Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment * Patience and listening skills to respond appropriately and interact positively with customers * Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive * Emotional intelligence with the ability to adjust your communication style based on the nature of the call * The ability to build lasting first impressions and relationships with customers * Ability to work from home and "camera ready," which requires a quiet workspace with little to no distractions * Reliable high-speed internet/Wi-Fi connection at home with little to no interruptions * Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays * Knowledge of arenaflex products and services preferred * Intermediate MAC computer skills, including use of multiple monitors and applications * Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc. **Language Skills Required Vs. Preferred** * Fluent in English * Demonstrated verbal and written communication skills **Additional Information** * The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. * #LI-Remote #LI-VP1 **What We Offer** As a Customer Support Concierge at arenaflex, you'll enjoy: * Competitive compensation and benefits package * Opportunity to work with a cutting-edge, AI-powered platform that's revolutionizing the way businesses connect with their customers * Collaborative and dynamic work environment that values innovation, creativity, and impact * Flexible schedule and remote work options * Ongoing training and development opportunities to help you grow your skills and career * Access to a global community of over 2 million businesses and entrepreneurs * The chance to make a real impact on the lives of business owners and entrepreneurs around the world **How to Apply** If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Support Concierge and be part of a global community that's changing the way businesses connect with their customers. Apply for this job