Job Description
At arenaflex, we're a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. With a rich history of over 100 years, we've established ourselves as a trusted partner to top manufacturers and retail brands worldwide. Our mission is to take the worry out of appliance breakdowns for millions of customers in the UK, and we're now seeking a talented Customer Support Advisor to join our Service Excellence team. **What will you be doing?** As a Customer Support Advisor in our busy inbound Service Excellence department, you'll play a vital role in ensuring our customers receive a world-class experience, with problems resolved first time. Using your expert service skills, you'll deliver exceptional conversations that truly put our customers at the forefront. Your primary responsibilities will include: * Utilizing your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries * Aiming to deal with customers' queries or issues there and then, providing a seamless and efficient experience * Building rapport with customers, getting to know their individual needs, and putting their interests first **What else to expect:** * In a 3-week remote training programme, you'll learn our systems, meet your new colleagues, perfect your service technique, and learn what makes a great customer experience * You'll work on a shift pattern from Monday to Sunday, 8am to 8pm, with the flexibility to manage your work-life balance * As a remote role, you'll be provided with the home office equipment required, but you must have broadband access * Joining arenaflex as a Customer Support Advisor, you'll receive extensive training and support, allowing you to develop your customer service expertise. You'll have excellent progression potential, with opportunities to progress into career pathways across various areas, such as HR, Tech, Finance, and Marketing. We actively encourage growth and development, and many of our employees go on to explore further opportunities across the business. **The experience and skills you need:** * A solid background in targeted customer service, with a proven track record of delivering exceptional results * A driven mindset, a love for hitting targets, and a passion for helping customers * Proven experience of working autonomously or in a home-based position, with excellent time management and organizational skills * Great communication skills – you're at ease building rapport, listening to customers, and demonstrating empathy when needed * A team player committed to creating an excellent customer experience, with a strong focus on collaboration and teamwork * An unflappable and resilient attitude to juggle tasks and bounce back quickly, with a positive outlook and a can-do approach **So, what are these benefits?** * Full training – with clear career progression opportunities, allowing you to develop your skills and expertise * Regular incentives – with some pretty great prizes, to recognize and reward your hard work and achievements * Sales bonuses – each month, you'll get the chance to earn some extra take-home pay, based on your performance and results * Annual leave – 33 days (including bank holidays), to ensure you have a healthy work-life balance and time to recharge * A free annual arenaflex protection plan – we want you to see how great the product you're selling is, and there are discounted rates for family and friends too * Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance, and more * Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy * Pension scheme – matched employer contributions up to 5% of basic salary, to help you plan for your future * Life assurance – employer-funded cover of 4x basic salary, to provide peace of mind and financial security * Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers * And many more benefits – including travel loans, car leasing, and Cycle to Work and Salary Finance schemes **Why join arenaflex?** At arenaflex, we're proud of our 100-year legacy and excited about our future growth plans. We're expanding our horizons, entering new markets and territories internationally, and we need your expertise to help us on the journey. As an equal opportunities employer, we treat people fairly, view all applications equally, and have a thorough referencing process, which includes credit and criminal record checks. **Get your application in now and join us as a Customer Support Advisor!** If you're passionate about delivering exceptional customer experiences, have a solid background in targeted customer service, and are looking for a challenging and rewarding role, we want to hear from you! Apply now to join our Service Excellence team and take the first step towards a fulfilling career at arenaflex. Apply for this job