Job Description
At arenaflex, we're on a mission to empower helping professionals through accessible, high-quality continuing education that makes a real difference. As a Customer Support & Administrative Assistant, you'll play a vital role in delivering exceptional customer experiences and supporting the growth of our Impact CE brand. If you're a motivated, tech-savvy individual who thrives in a dynamic, mission-driven environment, we want to hear from you! **About arenaflex** arenaflex has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our commitment to accessibility, quality, and impact has earned us a reputation as a leader in the industry. As a member of our team, you'll be part of a small, mission-aligned group working together to continually improve our customer experience. **Responsibilities** As a Customer Support & Administrative Assistant, your primary responsibilities will include: * Providing friendly and efficient customer support via email, chat, and phone, helping professionals navigate our continuing education platform. * Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements. * Supporting live webinar events by moderating presentations, which may include speaking briefly on camera, managing Zoom functionality, and assisting attendees. * Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases. * Creating or updating help articles, tutorials, and support materials. * Collaborating with a small, mission-aligned team to continually improve our customer experience. **Key Qualifications** To succeed in this role, you'll need: * Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera. * Comfortable using (or learning) tools like Zoom, Help Scout, Clickup, and Google Workspace. * Self-starter with excellent time management skills and a knack for staying organized. * Tech-savvy and quick to learn new software or systems. * Previous experience in a customer support or administrative role, ideally in a remote environment. * Ability to adapt to shifting priorities and take initiative when something needs doing. * A dedicated, quiet workspace and high-speed internet. **Bonus Points For** * Familiarity with continuing education (especially in a healthcare profession). * Experience with virtual events or hosting webinars. * A general understanding of learning management systems (LMS). **Schedule & Benefits** This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE, with benefits including: * Paid holidays * 21 paid shifts off per year * A collaborative, flexible work culture rooted in purpose-driven work Estimated daily work hours are 9am–2pm Eastern Time, with a shift schedule to be determined with the chosen candidate. **What We Offer** At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to: * Work with a small, mission-aligned team to make a real difference in the lives of helping professionals. * Develop your skills and expertise in a dynamic, fast-paced environment. * Enjoy a collaborative, flexible work culture that values purpose-driven work. * Participate in ongoing learning and development opportunities to stay up-to-date with industry trends and best practices. **How to Apply** If you're a motivated, tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a short cover letter describing your interest in the role and relevant experience or aptitude. We can't wait to hear from you! ```html About arenaflex arenaflex has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our commitment to accessibility, quality, and impact has earned us a reputation as a leader in the industry. Responsibilities Providing friendly and efficient customer support via email, chat, and phone, helping professionals navigate our continuing education platform. Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements. Supporting live webinar events by moderating presentations, which may include speaking briefly on camera, managing Zoom functionality, and assisting attendees. Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases. Creating or updating help articles, tutorials, and support materials. Collaborating with a small, mission-aligned team to continually improve our customer experience. Key Qualifications Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera. Comfortable using (or learning) tools like Zoom, Help Scout, Clickup, and Google Workspace. Self-starter with excellent time management skills and a knack for staying organized. Tech-savvy and quick to learn new software or systems. Previous experience in a customer support or administrative role, ideally in a remote environment. Ability to adapt to shifting priorities and take initiative when something needs doing. A dedicated, quiet workspace and high-speed internet. Bonus Points For Familiarity with continuing education (especially in a healthcare profession). Experience with virtual events or hosting webinars. A general understanding of learning management systems (LMS). Schedule & Benefits This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE, with benefits including: Paid holidays 21 paid shifts off per year A collaborative, flexible work culture rooted in purpose-driven work What We Offer At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to: Work with a small, mission-aligned team to make a real difference in the lives of helping professionals. Develop your skills and expertise in a dynamic, fast-paced environment. Enjoy a collaborative, flexible work culture that values purpose-driven work. Participate in ongoing learning and development opportunities to stay up-to-date with industry trends and best practices. How to Apply If you're a motivated, tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a short cover letter describing your interest in the role and relevant experience or aptitude. ``` Apply for this job