Job Description
At arenaflex, we're on a mission to connect the world's underserved businesses to a rising global economy. As a Customer Success Manager in our LATAM region, you'll play a vital role in building long-term relationships with our partners, driving growth, and increasing market penetration. If you're a highly motivated and results-driven professional with a passion for Fintech and payments, we want to hear from you. **About arenaflex** arenaflex is a global financial platform that removes friction from doing business across borders. Founded in 2005, we've grown into a community of over 2,500 colleagues worldwide, serving customers and partners in over 190 countries and territories. Our mission is to empower businesses to work efficiently worldwide and grow with confidence. **Role Summary** We're seeking an experienced Customer Success Manager to join our team in Sao Paulo, Brazil. As a key member of our LATAM region, you'll be responsible for building and implementing growth strategies, increasing market penetration, and driving long-term relationships with our partners. If you're a dynamic and entrepreneurial professional with a passion for Fintech and payments, we want to hear from you. **Key Responsibilities** As a Customer Success Manager at arenaflex, you'll be responsible for: * Building long-term relationships with Payoneer Partners in the LATAM Region; Portfolio of 80-100 accounts * Engaging in onboarding, retention, and cross-selling to increase the payee population of the partners under their Portfolio * Building a growth plan in sync with other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region * Identifying business opportunities, building the go-to-market plan, developing solutions that match customers' needs, and successfully implementing the roadmap * Being proactive to enhance our product portfolio for the region, working closely with Product and Marketing teams * Being analytical to better understand business performance and find the "diamonds." Ability to see the big picture, understand business key drivers, and how they relate to each other to drive profitable growth * Being entrepreneurial to develop what is needed to bring the opportunities onboard * Building business success stories and case studies * Driving events, below-the-line activities, and representing arenaflex in industry forums to drive awareness **What We're Looking For** To succeed in this role, you'll need: * 2+ years of account management, business development, or other relevant experience in Fintech/payments industry * Bachelor's degree, preferably in business or industrial engineering * Fluent in English and Portuguese * Expertise in developing business cases, financial analyses, and modeling, analyzing, and forecasting economic and financial impacts * Strong written and verbal communication skills * Ability to present a business case to key stakeholders * Data-oriented, with a high level of attention to detail, strong analytical, and business reasoning skills * Record of accomplishment in meeting and exceeding business targets * Ability to make decisions in a changing environment, anticipate future needs, and drive results * High level of organization, focus, and ability to work under pressure **Join the arenaflex Family** At arenaflex, we're committed to providing a diverse and inclusive workplace. We're an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. **The arenaflex Ways of Working** At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and empowering. Our values are built around four key principles: * **Act as our customer's partner on the inside**: Learning what they need and creating what will help them go further. * **Do it. Own it.**: Being fearlessly accountable in everything we do. * **Continuously improve**: Always striving for a higher standard than our last. * **Build each other up**: Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. Apply for this job