Job Description
At arenaflex, we're revolutionizing the way schools provide healthcare services to their students. As a leading virtual provider of school-based healthcare services, we're committed to making a meaningful difference in the lives of millions of K-12 students across the country. Our team is passionate about creating a more equitable and accessible healthcare system, and we're looking for a talented Customer Success Manager to join our mission. As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring the successful adoption and ongoing usage of our services within the schools we serve. You'll work closely with our Account Management and Implementation teams to establish an infrastructure for school support, and develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. You'll also have the opportunity to attend and facilitate strategic district-wide, school-specific, and community events, and advocate for the customer's needs across arenaflex. **About arenaflex** arenaflex is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as "one of the world's most innovative places to work" in 2023. We're committed to removing all barriers to the mental and physical healthcare that children need to thrive, and our team is dedicated to making a meaningful difference in the lives of millions of students and their families. **The Role** As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of arenaflex services within the schools we serve. You'll work closely with our Account Management and Implementation teams to establish an infrastructure for school support, and develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. **Key Responsibilities** * Relationship Management - Schools: Develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. * Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement. * Attend and facilitate strategic district-wide, school-specific, and community events. * Ensure a high level of partner satisfaction. * Identify and proactively resolve complex customer issues. * Play an active role in achieving our mission to increase access to care. * Other Responsibilities: + Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. + Advocate for the customer's needs across arenaflex. + Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning. **What We're Looking For** * Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with. * Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work. * Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you’ve got a real knack for influencing your stakeholders. * Initiative: You’re a self starter with a demonstrated capacity for following through on commitments and scheduled events; and you’re comfortable rolling up your sleeves to get the work done. * Eagerness to Learn: You’re someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands. **Minimum Experience** * Experience working with children in diverse socio-economic environments * Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom! * Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus * Ability to travel for ~80% of the time * Must currently reside in Orange County, CA **Preferred Experience** * Prior experience within start-up or hyper-growth environments * Existing relationships in Orange County, CA **What We Offer** * Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. * A dynamic and supportive work environment that encourages growth and development. * Opportunities to make a meaningful difference in the lives of millions of students and their families. * A chance to be part of a team that is revolutionizing the way schools provide healthcare services. **How to Apply** If you're excited about this role and are passionate about making a difference in the lives of students and their families, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **About arenaflex's Benefits** arenaflex offers a comprehensive benefits package that includes: * Competitive salary and bonus structure * 401k match * Healthcare coverage * Paid time off * A broad range of other benefits and perks **About arenaflex's Diversity, Equity, and Inclusion** arenaflex is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life, and are proud to be an equal opportunity employer. We believe that diversity, equity, and inclusion are essential to our success, and are committed to creating a workplace that is welcoming and inclusive for all. **About arenaflex's Remote Work Policy** arenaflex is a remote-first company, and we offer flexible work arrangements that allow our team members to work from anywhere. We believe that remote work can be a powerful tool for productivity, creativity, and work-life balance, and are committed to creating a workplace that is flexible and adaptable to the needs of our team members. **About arenaflex's Hiring Process** arenaflex's hiring process typically involves a series of interviews with our team members, as well as a skills assessment and background check. We are committed to making our hiring process as transparent and inclusive as possible, and are happy to answer any questions you may have about our process. **About arenaflex's Commitment to Diversity, Equity, and Inclusion** arenaflex is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life, and are proud to be an equal opportunity employer. We believe that diversity, equity, and inclusion are essential to our success, and are committed to creating a workplace that is welcoming and inclusive for all. **About arenaflex's Life** arenaflex is a dynamic and supportive work environment that encourages growth and development. We offer a range of benefits and perks that support our team members' physical, emotional, and financial well-being, and are committed to creating a workplace that is fun, engaging, and rewarding. **Apply Now!** If you're excited about this role and are passionate about making a difference in the lives of students and their families, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Job! Apply for this job