Job Description
At arenaflex, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. As a key member of our Customer Success team, you will play a vital role in maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data. **About arenaflex** arenaflex is a leading provider of innovative learning and development solutions. Our mission is to empower individuals and organizations to achieve their full potential through intuitive, user-friendly products that simplify learning and personal development. With a strong focus on customer success, we strive to build long-term relationships with our clients and help them achieve their goals. **Job Summary** We are seeking an experienced Customer Success Manager to join our team in Italy and other European markets. As a Customer Success Manager, you will be responsible for managing a portfolio of high-value customers, building and maintaining strategic relationships with executive and operational stakeholders, and driving customer adoption and utilization to support customer outcomes and learning impact. **Key Responsibilities** * Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets. * Build and maintain strategic relationships with executive and operational stakeholders. * Understand customers' goals and business drivers; proactively offer solutions and strategies to meet their evolving needs. * Champion product adoption and utilization to support customer outcomes and learning impact. * Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle. * Collaborate closely with Sales to identify growth opportunities and drive pipeline development. * Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams. * Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices. **What You Bring** * Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus. * Passion for education and technology, ideally with experience in EdTech or SaaS environments. * Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels. * A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau. * Empathy, curiosity, and a solutions-focused attitude. * Excellent interpersonal and eloquent writing skills. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. **Preferred Qualifications** * Familiarity with higher education, vocational training, or corporate learning ecosystems. * Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services. * Experience with one or more of arenaflex's product offerings. **Success Metrics** * Customer Health Scores * Renewal and Expansion Pipeline Attainment * Executive Business Review (EBR) completion * Customer Satisfaction (CSAT) and Engagement **What We Offer** * Competitive, meaningful benefits in every country where we operate. * Competitive compensation and participation in arenaflex's equity program. * Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs. * Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31. * Comprehensive wellness programs and mental health support. * Annual learning and development stipends to support your growth. * The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations. * Motivosity employee recognition program. * A culture rooted in inclusivity, support, and meaningful connection. **Salary and Benefits** * Salary: 13,000,000 HUF yearly + Commission * This range reflects our target hiring range, with flexibility based on experience, skills, and market factors. **Additional Information** * We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger. * At arenaflex, we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. * All arenaflex employees are required to successfully pass a background check upon being hired. **How to Apply** If you're passionate about customer success and want to join a dynamic team that's making a difference in the lives of people and organizations, we encourage you to apply for this exciting opportunity. Apply for this job