Job Description
Join the arenaflex family and embark on a journey of growth, exploration, and self-discovery. As a Customer Service Team Lead, you'll be at the forefront of delivering exceptional customer experiences, driving team performance, and fostering a culture of excellence. With arenaflex, you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. **Why You'll Love This Role** As a Customer Service Team Lead, you'll be part of the Centers and Entryways or Stations Group within the Client Experience Division. Your primary responsibility will be to ensure high-performing teams by driving, engaging, training, and developing cutting-edge colleagues. You'll also support your team's efforts in creating a safe, reliable, and on-time operation while delivering a raised customer experience. **What You'll Do** * **Drive Functional Greatness**: Establish a climate that focuses on your team's growth and celebrates their triumphs. * **Lead Airport Teams**: Guide airport teams to perform their work in a safe, productive way, and in compliance with Regulatory, state, and local guidelines, including Spot, FAA, and other government organizations. * **Provide Cutting-Edge Team Support**: Offer advanced team support through various channels to deliver unparalleled customer service. * **Mentor and Guide**: Mentor and guide cutting-edge colleagues in skill development, customer care excellence, and company culture behaviors. * **Foster a Culture of Respect and Trust**: Establish and advance a culture of shared respect and trust between team members. * **Build Powerful Relationships**: Establish and advance powerful relationships with external and internal clients that cultivate empathy, authenticity, trustworthiness, respect, and nobility. * **Provide Leadership and Support**: Provide the direction and necessary support structure using effective resources to empower the team to deliver superior performance. * **Evaluate Functional Climate and Conditions**: Evaluate the functional climate and conditions to ensure corporate and local scorecard metrics are met through collaboration across divisions and levels. **Additional Responsibilities** * Ability to work additional hours when functional needs arise. * Ability to work rotating shifts, including weekends, holidays, and days off. **All You'll Need for Success** * **Minimum Qualifications**: + Training and Earlier Professional training + High School diploma or GED equivalency * **Preferred Qualifications**: + Past airport customer service experience + 2 years of experience leading others + Knowledge of company policies and systems and functional automation applications **Essential Skills and Competencies** * **Leadership Skills**: Ability to draw out the best performance in the workforce through proactive employee engagement and support for a comprehensive work environment. * **Effective Communication**: Ability to effectively listen – focusing completely on what others are saying, carving out time to understand the points being made, asking questions as necessary. * **Decision-Making**: Decisive ability to reason – using logic and thinking to identify the pros and cons of alternative solutions, outcomes, or approaches to problems. * **Performance Monitoring**: Ability to monitor and evaluate the performance of self, colleagues, and the team to make improvements or take corrective action. * **Critical Thinking**: Strong critical thinking skills. * **Independence and Collaboration**: Ability to work independently as well as cooperatively. * **Adaptability**: Ability to work under demanding functional circumstances. * **Prioritization and Execution**: Ability to focus on and execute with a need to start and accuracy. * **Business Judgment**: Ability to use sound business judgment to resolve issues with internal and external clients. * **Station Management**: Ability to manage station activities and collaborate with multi-functional divisions and organizations to ensure essential requirements are met for a safe, productive, on-time operation. * **Microsoft Office**: Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc. **USPS Freedom or Ability to Obtain** * Has USPS freedom or the ability to obtain USPS freedom. USPS has a five-year US residency requirement. **What You'll Get** * **Travel Benefits**: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network. * **Medical Benefits**: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * **Health Programs**: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * **401(k) Program**: Available upon hire, and business contributions to your 401(k) program are available after one year. * **Additional Benefits**: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** From the colleagues we hire to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex family and be yourself. **Apply Now!** Apply for this job Apply for this job