Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide them with exceptional service. As a dedicated and enthusiastic Customer Service Representative – Virtual Surveyor, you'll play a vital role in delivering outstanding client experiences while fostering a supportive work environment. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the relocation industry. Our team of experts is committed to delivering exceptional service, ensuring seamless transitions, and building long-lasting relationships with our clients. We're proud to be a part of a company that values its employees, encourages growth, and prioritizes customer satisfaction. **Responsibilities** As a Customer Service Representative – Virtual Surveyor, you'll be responsible for: * Handling inbound calls from customers with professionalism and courtesy, providing accurate information regarding products and services to assist customers effectively. * Providing a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists. * Completing and submitting estimates or survey results utilizing Quotes-To-Go software. * Reviewing any literature or customer checklists as requested by the Booking Coordinator. * Adhering to all paperwork requirements specified in the handoff checklists. * Completing assigned activity reports. * Attending and completing assigned training programs. * Providing quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services. * Reviewing literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction. **Key Qualifications** To succeed in this role, you'll need: * In-home, visual surveying background in the COD – Household Goods (HHG industry) is required. * Minimum of 1 year of progressive business development/sales experience. * High School/GED minimum; Associates/Bachelor's degree from four-year college or university preferred. * Excellent verbal and written communication skills. * Highly customer service oriented. * Ability to prioritize and re-prioritize as situations and needs change throughout the workday. * Ability to multi-task and organize workflow to manage daily responsibilities. * Ability to work under deadlines and specific time frames. * Ability to develop and maintain positive working relationships with internal and external customers. * Detail oriented with strong presentation skills. * Excellent computer skills; Proficient in Microsoft Office (Excel, Word, Outlook). **What We Offer** As a valued member of our team, you'll enjoy: * Competitive hourly rate: $21.53 - $25.93 per hour * Flexible schedule: 30 hours per week * Remote work opportunities * Comprehensive benefits package, including: + Dental insurance + Flexible schedule + Health insurance + Paid time off + Professional development assistance * Opportunity to work with a dynamic team and contribute to the growth and success of arenaflex **Why Join arenaflex?** At arenaflex, we're committed to creating a supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey. If you're eager to make a difference, develop your skills, and work with a talented team, we encourage you to apply. **How to Apply** If you're ready to take the next step in your career and join our dynamic team, please submit your application through our website. We can't wait to hear from you! []( []( Apply for this job