Job Description
At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and collaboration. Together, let's advance health equity and make a meaningful impact on the communities we serve. **About arenaflex** arenaflex is a global organization that's passionate about using technology to improve health outcomes. We're committed to creating a culture that's guided by diversity and inclusion, where talented individuals can grow and thrive. Our comprehensive benefits and career development opportunities will help you achieve your goals and make a lasting impact on the lives of our patients. **The Role** As a Customer Service Representative, you'll be the first point of contact for our patients, setting the tone for a positive experience. You'll be responsible for providing exceptional customer service, using our resources and standard work to resolve patient inquiries and concerns. Your key to success will be attendance and a positive reception to feedback. **Primary Responsibilities** • Answer inbound calls from patients in a call center environment, handling a high volume of incoming calls (up to 80-100 per day) • Respond to patient requests for appointments, new patients, insurance questions, and other inquiries • Transfer calls to triage or refill, or send messages through patient charts to on-site clinical staff • Perform other duties as assigned by management **Required Qualifications** • High School Diploma or equivalent work experience • Must be 18 years of age or older • 1 year of experience in a related environment (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools • Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications • Ability to work any of our 8-hour shift schedules during normal business hours (7:00 am - 7:00 pm PST) and occasional overtime **Preferred Qualifications** • Health care experience • Call Center experience **Telecommuting Requirements** • Reside within commutable distance to the office at 7600 Evergreen Way, Everett, WA • Ability to keep all company-sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • Skilled in problem-solving to quickly assess current state and formulate recommendations • All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). **Why Join arenaflex?** At arenaflex, we're committed to creating a culture that values diversity, inclusion, and collaboration. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Join our team and be part of a movement that's making a meaningful impact on the lives of our patients. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact on the lives of our patients, we encourage you to apply for this role. Visit our website to learn more about arenaflex and our mission to improve health outcomes for millions of people worldwide. Apply for this job