Job Description
Are you a motivated and empathetic individual looking to make a positive impact in the lives of others? Do you have a passion for delivering exceptional customer service and a strong desire to work in a dynamic and supportive team environment? If so, we encourage you to apply for the Experienced Customer Service Representative – FreshStart Employment Program at arenaflex. **About arenaflex and the FreshStart Employment Program** arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our FreshStart Employment Program is designed to offer second-chance employment opportunities to individuals who have been impacted by the criminal justice system. We believe that everyone deserves a chance to succeed and contribute to society, and we are committed to providing a supportive and inclusive work environment that fosters growth and development. **Job Summary** As an Experienced Customer Service Representative at arenaflex, you will play a critical role in providing exceptional customer service to our clients and stakeholders. You will be responsible for responding to customer inquiries, resolving issues, and providing information on a range of topics, including water and sewer accounts, tax bills, library materials, birth and death certificates, and various events and activities. You will also be responsible for scheduling tours and visits, and promoting the children's zoo and aquarium. **Key Responsibilities** * Respond to customer inquiries and resolve issues in a timely and professional manner * Provide information on water and sewer accounts, tax bills, library materials, birth and death certificates, and various events and activities * Schedule tours and visits, and promote the children's zoo and aquarium * Contact various utilities or departments to verify customer accounts and ensure information is accurate * Provide customer service by issuing library cards or updating customer accounts and records * Log, route, track, code, and enter requests received from citizens for processing * Research a variety of complaints and requests to respond to citizen inquiries * Receive and route incoming calls and provide quality directory assistance to citizens and city employees * Operate computer to access telephone directory to provide required information * Relieve the Information Desk to provide directions to customers * Maintain a log of incoming calls for record according to procedures * File various documents to maintain records **Essential Qualifications** * High school diploma or GED * Two (2) years customer service experience requiring heavy phone/public contact * Cashiering, data entry, analyzing accounts, and/or complaint resolution experience * PC/data entry skills and effective communication skills * English/Spanish bilingual skills are a plus **Preferred Qualifications** * Knowledge of the principles and practices involved in customer service * Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient * Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates * Knowledge of the computer system used in assigned area * Ability to make decisions **Working Conditions & Hazards** * Work performed under normal office conditions **What We Offer** * Competitive salary * Opportunity to work in a dynamic and supportive team environment * Comprehensive training and development programs * Opportunities for career growth and advancement * A supportive and inclusive work environment that fosters growth and development * A chance to make a positive impact in the lives of others **How to Apply** If you are a motivated and empathetic individual looking to make a positive impact in the lives of others, we encourage you to apply for the Experienced Customer Service Representative – FreshStart Employment Program at arenaflex. Please submit your application, including your resume and cover letter, to [insert contact information]. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a supportive and inclusive work environment that fosters growth and development. **Note** arenaflex is a proud supporter of the FreshStart Employment Program, which provides second-chance employment opportunities to individuals who have been impacted by the criminal justice system. We believe that everyone deserves a chance to succeed and contribute to society, and we are committed to providing a supportive and inclusive work environment that fosters growth and development. Apply for this job