Job Description
Join arenaflex, a leading provider of financial services, and become a part of a dynamic team that is committed to delivering exceptional customer experiences. As a Customer Service Representative in our Field Solutions department, you will play a critical role in supporting our agents and policyholders with their term life insurance needs. If you are passionate about providing top-notch customer service, have a strong work ethic, and are eager to grow your career, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a company that values its employees and strives to create a work environment that is inclusive, supportive, and rewarding. We are proud to have been recognized as one of the best places to work in the metro Atlanta area, and we are committed to maintaining this reputation by investing in our people and providing them with the tools and resources they need to succeed. Our company culture is built on the principles of teamwork, innovation, and customer focus, and we are looking for talented individuals who share these values to join our team. **About this Position** We are seeking a highly motivated and customer-focused individual to join our Agent Services department as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to our policyholders and agents, addressing their inquiries and concerns in a timely and professional manner. You will work in a fast-paced environment, using your excellent communication and problem-solving skills to resolve issues and provide solutions. **Responsibilities & Qualifications** As a Customer Service Representative, you will be responsible for: * Providing exceptional customer service to policyholders and agents, addressing their inquiries and concerns in a timely and professional manner * Identifying concerns and asking appropriate questions to resolve issues * Responding to inquiries in a concise and courteous manner, while documenting all research findings thoroughly * Performing corrections identified during the call and forwarding corrections to the appropriate party for further processing or approval when necessary * Recognizing priority situations and understanding when to notify appropriate parties * Maintaining knowledge of company's products and procedures * Communicating professionally with irate customers To be successful in this role, you will need: * 1 year of call center customer service experience (preferred but not required) * Minimum high school diploma or GED * Previous insurance or financial services experience (a plus) * Excellent PC skills * Intermediate skills in Microsoft Word * Excellent verbal and written communication skills * Excellent customer service skills * Attention to detail * Ability to maintain knowledge of company's products and procedures * Ability to communicate professionally with irate customers **Schedule** * 40 hours per week * Monday–Friday 9:00am - 6:00pm **Salary** * $30,000-$33,000 based on experience **Remote work requirements** * Personal Computer / Laptop * PC or MAC * PC: Windows 10 compatible only (Cannot be Windows 7,8,9) * Cannot use a Chromebook * Internet Access – speed requirements: + Upload speed 8mbps + Download speed 15mbps **Career Growth Opportunities** The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. arenaflex offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year. **FLSA status** This position is exempt (not eligible for overtime pay). **Our Benefits** * Day one health, dental, and vision insurance * 401(k) Plan with competitive employer match * Vacation, sick, holiday and volunteer time off * Life and disability insurance * Flexible Spending Account & Health Savings Account * Professional development * Tuition reimbursement * Company-sponsored social and philanthropy events **Equal Opportunity Employer** It has been and will continue to be the policy of arenaflex, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. **Diversity and Inclusion** At arenaflex, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join arenaflex and become a part of a dynamic team that is committed to making a difference in the lives of our policyholders and agents. **How to Apply** To apply for this position, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply for this job