Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative Dispatcher to join our team, working closely with HVAC and plumbing companies to provide top-notch customer service and support. **About arenaflex** arenaflex is a leading provider of innovative solutions for the HVAC and plumbing industries. Our mission is to empower our customers to grow their businesses and make a positive impact on their communities. We're a team of dedicated professionals who are passionate about delivering exceptional customer experiences and making a difference in the world. **The Role** As a Customer Service Representative Dispatcher with arenaflex, you will be the first point of contact for customers seeking repair appointments with our partner companies. Your primary responsibility will be to provide exceptional customer service, answering inbound calls, making outbound calls to confirm appointments, and following up on previous job history. You will also communicate with clients, internal team members, and various software systems to ensure seamless service delivery. **Your Work DNA** To succeed in this role, you must possess a unique blend of skills and qualities, including: * **Ease under pressure**: You can handle multiple tasks simultaneously, remaining calm and composed in high-pressure situations. * **Positive attitude**: You radiate positivity and a can-do spirit, inspiring others to do the same. * **Dependability**: You are reliable, adaptable, and coachable, always striving to improve your performance. * **Attention to detail**: You are meticulous in your work, ensuring accuracy and attention to detail in all aspects of your role. * **Service orientation**: You are customer-focused, anticipating and meeting the needs of our clients and their customers. * **Effective communication**: You possess excellent written and verbal communication skills, able to clearly convey messages to diverse audiences via phone, email, and text. * **Emotional intelligence**: You are empathetic, understanding, and professional, with a high degree of emotional intelligence. **Your Experience & Lifestyle** To be considered for this role, you must have: * **Minimum 2 years customer service experience**: You have a proven track record of delivering exceptional customer experiences in a fast-paced environment. * **Administrative Assistant experience**: A plus, but not required. * **Desktop computer with full video/sound functionality**: You have a reliable desktop computer with a webcam, speakers, and a second monitor. * **Wired noise-cancelling headset**: You have a high-quality headset to ensure clear communication. * **High-speed internet**: You have a stable and fast internet connection. * **Dedicated and quiet office space**: You have a quiet and distraction-free workspace. * **Ability to type 40 WPM**: You have a high level of typing proficiency. * **Availability to work from home**: You are available to work from your home office Monday to Friday and some Saturdays. * **Ability to work from our Fort Worth office**: You are willing to work from our Fort Worth office as needed for additional feedback and coaching. * **Strong written and verbal communication skills**: You possess excellent communication skills, including proper grammar and spelling. * **Professional demeanor**: You maintain a professional attitude and respect for community members. * **Ability to thrive in a technology-rich environment**: You are comfortable working in a fast-paced, technology-driven environment. * **Record of reliable attendance**: You have a history of reliable attendance and a consistent full-time schedule. * **Ability to work independently and with a team**: You are comfortable working independently and as part of a team. **Technical Requirements** To perform this role, you will need: * **Desktop or Laptop with webcam and speakers**: You have a reliable desktop or laptop with a webcam and speakers. * **Second monitor**: You have a second monitor to enhance your productivity. * **Windows or Mac-based operating system**: You have a Windows or Mac-based operating system. * **8gb RAM or more**: You have a computer with 8gb RAM or more. * **Direct connection to router**: You have a direct connection to your router from your workspace. **Compensation** We offer a competitive hourly rate of $15 per hour, plus benefits and opportunities for career growth and development. **Working Conditions** This is a coverage position that requires you to work a fixed and dependable shift Monday to Saturday. You will be required to sit/stand at a computer for extended periods, interact with a diverse population via phone or computer, and travel between team locations/offices for meetings, training, company retreats, or other off-site events. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and be part of a dynamic and growing organization that's making a positive impact in the world. Apply for this job