Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in providing pre-sales and post-sales consulting to benefit our clients in areas such as product/service order fulfillment processes, customer service requests, and more. If you're passionate about delivering world-class customer service and have a strong background in SAP, we want to hear from you! **Job Summary:** As an Experienced Customer Service Professional – SAP Expertise for Global Operations, you'll be responsible for managing and coordinating the end-to-end customer experience, from order to installation, by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. You'll resolve customer service issues for complex, multi-country or multi-regional accounts, act as a liaison between customers and internal organizations, and influence changes to production and/or shipping schedules and price changes. **Key Responsibilities:** * Provide pre-sales and post-sales consulting to benefit arenaflex clients in areas such as product/service order fulfillment processes, customer service requests, and more * Manage and coordinate the end-to-end customer experience, from order to installation, by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment * Resolve customer service issues for complex, multi-country or multi-regional accounts * Act as a liaison between customers and internal organizations, such as sales, manufacturing, logistics, and service delivery, to resolve customer inquiries * Influence changes to production and/or shipping schedules and price changes * Identify and follow up on business opportunities * May be responsible for project management of country, regional, or multi-country projects **Qualifications:** * Bachelor's or Master's Degree or University Degree or equivalent * English Advanced Fluent * SAP -ECC, CRM Knowledge * Typically 3+ years of relevant experience for entry to this level **Essential Skills and Competencies:** * Strong customer service skills with the ability to resolve complex customer issues * Excellent communication and interpersonal skills with the ability to work with internal and external stakeholders * Strong analytical and problem-solving skills with the ability to think critically and make sound decisions * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong knowledge of SAP -ECC, CRM, and other relevant systems * Ability to travel occasionally (up to 10% of the time) **Preferred Qualifications:** * Experience working in a customer-facing role, preferably in a global operations environment * Experience with project management, including planning, execution, and monitoring * Strong knowledge of international compliance requirements and local laws * Experience working with cross-functional teams, including sales, manufacturing, logistics, and service delivery **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our customer service team, you'll have access to a range of training and development opportunities, including: * On-the-job training and mentorship * Regular feedback and coaching * Opportunities for career advancement and professional growth * Access to industry-leading training and development programs **Work Environment and Company Culture:** arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our clients' businesses. As a member of our team, you'll be part of a global community that values diversity, inclusion, and work-life balance. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Base salary * Bonus structure * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to industry-leading training and development programs **How to Apply:** If you're passionate about delivering world-class customer service and have a strong background in SAP, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Travel Requirements:** Occasional travel (up to 10% of the time) **Shift:** Day **Duration:** No End Date **Job Function:** Customer Service **Originally posted on:** Himalayas Apply for this job