Job Description
At arenaflex, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection, arenaflex has consistently demonstrated its commitment to excellence and customer satisfaction. **Join Our Early Career Apprentice Program** Are you eager to work in your field and train on the job? Do you want to earn and learn simultaneously, receive career guidance and mentorship, and attend school while gaining valuable work experience? Look no further! arenaflex's 12-24-month apprentice program is designed to provide you with the skills and knowledge you need to succeed in customer service, claims processing, and business operations. **About the Role** As a Customer Service Processor Apprentice, you will be exposed to the fast-paced world of insurance claims and customer support. Through hands-on work, you will gain valuable experience in assisting customers, investigating inquiries, and supporting business operations. If you enjoy problem-solving, working with people, and making a meaningful impact, this exciting opportunity is perfect for you! **Apprenticeship Role: Customer Service Processor** Our apprentice program is designed to prepare you for future careers in customer service, claims processing, and business operations at arenaflex. As an apprentice, you will play a key part in supporting customers and business operations. Your responsibilities will include: * Assisting internal and external customers with inquiries related to insurance claims and policy information * Investigating and resolving customer requests of basic complexity under general supervision * Maintaining and reporting daily work conditions based on business unit needs * Identifying and escalating system and/or policy issues as needed * Supporting system and application testing to improve efficiency and user experience * Receiving and responding to written and verbal communication from internal and external business partners **Qualifications and Requirements** To be eligible for this role, you must: * Be currently pursuing an Associate's Degree in Business, Communications, Risk Management, or other relevant fields * Have strong customer service and problem-solving skills * Be authorized to work in the United States on a full-time basis * Possess strong communication skills, including the ability to interact professionally with internal and external customers * Have a problem-solving mindset, with the ability to assess and resolve customer inquiries efficiently * Be organized, with the ability to manage multiple tasks and prioritize effectively * Be adaptable, with a comfort level working in a fast-paced environment and handling various customer needs * Have basic technical proficiency, including experience with Microsoft Office and the ability to learn new systems **Benefits and Compensation** As an Apprentice, you will work part-time, ranging from 20 to 40 hours per week, with an hourly pay rate between $18 - 25/hr. Benefits are also available. arenaflex is committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and knowledge. **Why Join arenaflex?** At arenaflex, we're dedicated to serving clients, customers, and communities, which allows our employees to find meaning and value in their work. We offer an environment that fosters innovative thinking, where you'll be able to explore your ideas and feel proud of the work you do. arenaflex helps protect nearly 16 million households with auto, home, life, and retirement products, and we want every professional connected to arenaflex to be committed to giving our customers the best. **How to Apply** If you're interested in joining our team and starting your career as a Customer Service Processor Apprentice, click the link below to apply: **About arenaflex** arenaflex is a leading provider of insurance and financial services, with a commitment to excellence and customer satisfaction. We're dedicated to serving clients, customers, and communities, and we're passionate about helping people live a good life every day. Join our team and be a part of something great! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. arenaflex does not sponsor individuals for employment-based visas for this position. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO is the Law" poster, click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. Apply for this job