Job Description
At arenaflex, we're committed to delivering exceptional customer experiences across the power generation industry. As a seasoned Customer Service Manager, you'll play a pivotal role in driving cultural transformation, leading lean behaviors, and achieving step-change in operational business metrics. If you're passionate about delivering world-class service, navigating complex customer relationships, and contributing to the growth and success of arenaflex, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services to the power generation industry. With a strong presence in the Northeast US, we're dedicated to helping our customers achieve their goals through exceptional customer service, expert technical support, and a commitment to excellence. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. **Responsibilities** As a Customer Service Manager at arenaflex, you'll be responsible for: * Establishing yourself as a single point of contact for your customer portfolio, demonstrating personal ownership and accountability * Coaching, driving, and leading lean behaviors, principles, and tools across operational or functional areas * Driving cultural transformation resulting in step-change in operational business metrics * Being responsible for your customer portfolio financial deliverables, including P&L (Profit & Loss) and growth * Establishing and maintaining multiple customer contacts to provide ongoing emergent and strategic support * Working closely with the commercial and sales teams to contribute to proposal content * Coordinating outage scope planning and successful execution * Negotiating applicable contracts and concessions as they arise * Overseeing both planned and emergent outages, Scope Change Authorizations (SCA), and Job Cost Estimator (JCE) proposals * Interfacing with and coordinating the efforts of various internal stakeholders * Driving excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at customer sites **Requirements** To be successful in this role, you'll need: * A Bachelor's Degree from an accredited University or College, or a High School Diploma / GED with a minimum of 6 years of experience in a customer-facing role, or an associate's degree and a minimum of 4 years of experience in a customer-facing role * At least 3 additional years of experience in a customer-facing role in the power generation industry * Willingness and ability to travel 50% to 70% of the time to customer sites in the Northeast US * Ability to obtain and maintain unescorted access at a nuclear facility **Nice-to-haves** While not required, the following qualifications would be beneficial: * Bachelor's Degree in STEM (Science, Technology, Engineering, Math) preferred * Field Engineer or comparable experience in turbine and generator maintenance and/or installation * Knowledge & experience within the nuclear power environment / nuclear plant operations * Knowledge of steam turbine and generator design, operations, and maintenance * Strong background with Contracts and Service Agreements * Strong quality background with Lean and/or Black Belt certification **Benefits** As a valued member of the arenaflex team, you'll enjoy: * Relocation Assistance Provided: Yes * 15% performance bonus eligibility * Competitive compensation **What We Offer** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Customer Service Manager, you'll have the opportunity to: * Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer experiences * Develop your skills and expertise through ongoing training and development opportunities * Contribute to the growth and success of arenaflex through your work and ideas * Enjoy a competitive compensation package and benefits * Take advantage of relocation assistance and travel opportunities **How to Apply** If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job