Job Description
At arenaflex, we're dedicated to driving sustainable and scalable growth through innovative pricing, discount, and marketing strategies. Our cross-functional teams collaborate to uncover opportunities and deliver impact, fostering a strong learning culture and data-driven mindset. As a Customer Service Agent for Government Relations, you'll play a vital role in managing escalated complaints and ensuring regulatory compliance in the Kingdom of Saudi Arabia (KSA). **About arenaflex** arenaflex is a dynamic and forward-thinking organization that values innovation, collaboration, and growth. Our teams work together to drive business success, and we're committed to creating a work environment that's inclusive, supportive, and inspiring. With a strong focus on learning and development, we empower our employees to take ownership of their roles and contribute to our mission. **Job Summary** As a Customer Service Agent for Government Relations, you'll be responsible for managing escalated complaints and ensuring regulatory compliance in the KSA. You'll work closely with government bodies, directly managing complaints and providing key insights to maintain our excellent relationship with government partners. This specialized role requires a deep understanding of e-commerce law in the KSA, as well as strong analytical skills and the ability to work in a fast-paced environment. **Responsibilities** * Periodically review local complaint management processes to identify pain points and areas for improvement * Directly involve in complaint management processes in cases where further investigation of arenaflex internal teams is required * Contribute to process improvements and flow improvement projects in ticketing systems * Periodically report local backoffice teams' operational and success KPIs and create alarms to relevant teams in case of need * Support the POC for Ministry/local government generated complaints, including responding, providing solutions, and follow-up **Expected Qualifications** * Experience in retail and e-commerce law, government escalations, and regulatory compliance in the KSA * In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, and data protection in KSA law * Strong Arabic language written and verbal communication skills * Ability to work in a fast-paced and ever-changing environment * Analytical thinking and problem-solving abilities, team work * Capable of multitasking, ability to manage stress and strict deadlines * Excellent research and follow-up abilities * Solid skills using MS office tools **Additional Information** * **Personalised training allowance and learning opportunities**: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. * **Responsibility from day one**: Take full ownership from the start in a culture where every voice is heard and valued. * **A diverse, international team**: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. * **Opportunities to grow with the best**: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. * **Meaningful connections beyond tasks**: Be part of team rituals, events, and social activities that help us stay connected and inspired. **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and inspiring. We believe in the importance of work-life balance, and we offer a range of benefits to support our employees' well-being. From personalized training allowances to opportunities for growth and development, we're dedicated to helping our employees succeed. **How to Apply** If this role excites you, apply today! We look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #Lifeatarenaflex and how we work. Apply for this job