Job Description
Join arenaflex, a revolutionary fintech company, as we continue to shape the future of shopping and payments. We're seeking a highly skilled and passionate Customer Service Agent to join our dynamic team in Bogota, Colombia. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and driving customer satisfaction. **About arenaflex** arenaflex is a cutting-edge fintech company that's revolutionizing the shopping experience beyond payments. We're passionate about financially empowering the next generation and creating a seamless, interest-free installment plan that makes shopping smarter and more accessible. Our innovative approach has transformed the way people discover, interact with, and purchase the things they love, while driving real impact on merchant sales through increased conversions and higher order values. **Responsibilities** As a Customer Service Agent at arenaflex, you will be responsible for: * Providing clear, prompt, detailed, empathetic, and customer-oriented support to our consumers via email, live chat, and phone calls * Showcasing passion and connection with our products and services * Assisting customers to resolve basic to complex inquiries and issues * Building a network of support and trust with our awesome customer support team * Working with customers to understand how they use our services and providing valuable feedback to our Product and Development teams * Acting as an advocate for our customers, reporting and acting on observed areas for improvement in our product or processes * Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience **Ideal Experience & Skills** To be successful in this role, you will need: * Excellent communication and interpersonal skills * Fluency in written and spoken English * Proven success in a fast-paced support environment * Exceptional verbal and written communication skills to provide clear, articulate, and kind customer support in technical instructions via phone support, email, and live chat * Ability to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative * Driven to dig into the details of a system or process to solve customer problems * Displays a passion for what you do while upholding personal and corporate integrity * Excitement to learn new technologies and help customers succeed * 3+ years of customer support experience * Email, phone, and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software * Fluency in written and spoken English and Spanish (a third language is a plus) * Bachelor's degree or an equivalent combination of education and experience * Zendesk, LiveAgent, or Jira experience is a plus **Work Conditions** As a remote Customer Service Agent, you will work from the comfort of your own home in Bogota, Colombia. You will be required to: * Work from Bogotá, Colombia, and cannot work outside of the country * Complete 3-4 weeks of training * Be available full-time for the first 2 months, with no vacations approved during this period * Work a fixed shift based in Central Standard Time * Enjoy a competitive salary, bonus structure, and benefits package **Compensation and Benefits** As a valued member of our team, you will receive: * A competitive salary of $3,000,000 COP monthly * A performance bonus of 15%-25% of the monthly salary * Benefits package including: + Medicina Prepagada + Streaming platform + Gym membership + 20 vacation days per year + Remote role **What Makes Working at arenaflex Awesome** At arenaflex, we're more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. If you're a customer-centric, problem-solving rockstar who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our dynamic team and be a part of shaping the future of shopping and payments. Apply for this job