Job Description
At arenaflex, we're revolutionizing human hospitality in a digital world, just as we defined hospitality from its early beginnings. Our goal is to deliver personalized solutions that inspire a passion for travel and make a lasting impression with every guest we interact with. We're seeking an experienced Business Analyst, Customer Experience to join our team and drive strategic decision-making with data-driven insights. **What will I be doing?** As a Business Analyst, Customer Experience, you'll play a critical role in gathering and analyzing data to impact business decisions. You'll work closely with our reporting and analysis team to establish and maintain data integrity, understand and analyze data efficiently, and communicate findings to leadership. Your expertise will help drive strategic decision-making and inform business strategies. **Key Responsibilities:** * Establish and Maintain Data Integrity: + Understand key data metrics, establish reporting processes, and identify data discrepancies and errors. + Test and evaluate data accuracy for different datasets. + Provide local IT team with business requirements and data requirements to support data structure, governance, and integrity. * Understand, Analyze, Communicate and Deliver Data Efficiently: + Use Business Intelligence (BI) tools (MicroStrategy, Alteryx, Tableau, R) and spreadsheets to manipulate data to create and automate reports. + Use BI tools to design and build dashboards with visualizations to show impactful trends, patterns, and relationships. + Perform analysis, trending, and communications of defined key performance metrics. + Compile executive-level reporting as required and create reports for communication of daily/weekly/monthly contact center performance to leadership. + Ability to sift through large quantities of data and identify trends, areas of opportunity, and issues and communicate as a story. + Conduct Ad Hoc requests for the Workforce Management and Planning teams and contact center operations teams, such as research into issues, process mapping, and any root cause analysis. + Use verbal and written interpersonal skills to deliver concise analytical observations and recommendations to business owners and leadership. + Participate in decision-making and advise business leaders using data. **What are we looking for?** To succeed in this role, you'll demonstrate the following attributes and skills: * Expertise with Microsoft Office Suite, with high proficiency in Microsoft Excel and PowerPoint. * Deep understanding of the fundamentals of database structure and relationships. * An innovative and intellectually curious mind, willing to challenge the status quo to continuously improve. * An ability to quickly learn and master new tools, programs, or languages, and develop a versatile analytical toolkit. * A desire to partner across teams and organizational functions with diversity in skills and perspectives to arrive at an effective solution. * An affinity and passion for data to drive key strategic and tactical decisions. * The ability to handle various tasks with competing deadlines, able to prioritize, and plan. **Minimum Qualifications:** * High School Diploma/GED * Two (2) years of experience analyzing data, including storytelling and reporting, in a contact center environment * Experience with BI Tools to create dashboards and data visualization (MicroStrategy, Alteryx, R, Adobe, etc.) * Knowledge of database structure and extraction of data from data fields and tables * Experience owning and managing projects **Preferred Qualifications:** * Bachelor’s Degree, or Associate’s Degree in Business Administration, Finance, and related plus 3 years' demonstrated ability in data analytics **What is it like working for arenaflex?** At arenaflex, we're dedicated to filling the earth with the light and warmth of hospitality. As a leading global hospitality company, we've welcomed more than 3 billion guests in our more than 100-year history. We're proud to have an award-winning workplace culture and are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs such as workplace flexibility, career growth and development, and our Go arenaflex travel discount program. arenaflex prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. **Benefits and Compensation:** arenaflex offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the arenaflex Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. **Location:** Addison, TX **How to Apply:** If you're passionate about data-driven decision making and strategic insights, and want to join a dynamic team that's revolutionizing human hospitality, apply now! Apply for this job