Job Description
Join arenaflex, a pioneering digital insurer, in revolutionizing the home insurance industry with a customer-centric approach. As an Experienced Bilingual Licensed Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support and guidance on their policies, payments, and claims. If you're passionate about delivering outstanding customer experiences, possess a deep understanding of the property insurance space, and are fluent in Spanish, we invite you to become a part of our dynamic team. **About arenaflex** arenaflex is a game-changing insurance company that's redefining the industry with its innovative approach to home insurance. We're committed to making policies convenient, affordable, and tailored to our customers' needs. Our cutting-edge technology platform ensures a seamless user experience, customized coverage options, and fast, high-quality claims service. As a fully licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders. **Our Mission and Values** At arenaflex, we're driven by a passion for innovation, a commitment to customer satisfaction, and a dedication to making a positive impact on our community. Our mission is to empower people to protect what matters most – their homes and the things they value. We believe in fostering a culture of inclusivity, diversity, and respect, where every individual can thrive and grow. **The Role** As an Experienced Bilingual Licensed Customer Service Agent, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the support they need. Your primary responsibilities will include: * Interacting with customers via phone, email, and chat to address their queries and concerns * Contacting customers' banks and mortgage providers to obtain additional information * Creating and updating policies for customers to review * Submitting payments and issuing refunds * Educating customers on policies and coverages * Collaborating with internal teams to resolve customer issues and improve processes **Requirements** To succeed in this role, you will need: * An active Property & Casualty (P&C) or Personal Lines insurance license * Experience in a call center or high-incoming call volume environment * Fluency in Spanish (bilingual preferred) * Home insurance experience highly preferred * Superior customer service skills * Empathy towards others * Ability to work in a fast-paced environment with limited structure * Proficiency in Google Suite or similar tools * Comfort navigating multiple tools and windows simultaneously * A need for efficiency and a willingness to continuously improve processes **Availability and Training** We are seeking candidates who can work our following shifts (will be placed based on need): * 9:00 AM-6:00 PM CST * 10:00 AM-7:00 PM CST You will also be required to participate in our mandatory paid 10-week training period. We are currently hiring for our August 25, 2025 class. **Benefits and Perks** As an arenaflex team member, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance * Life insurance * Short and long-term disability insurance options * Employee Assistance Program * Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance * Competitive salary and company equity through Restricted Stock Units (RSUs) * 401K with company match of up to 4% of eligible earnings * 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating) * Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents * Continuing education and professional development opportunities **Why Join arenaflex?** At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and respectful. We believe in fostering a culture of innovation, collaboration, and growth, where every individual can thrive and reach their full potential. If you're looking for a challenging and rewarding career opportunity, join our team and become a part of our mission to revolutionize the home insurance industry. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, apply now to become an Experienced Bilingual Licensed Customer Service Agent at arenaflex. Apply for this job