Job Description
At arenaflex, we're dedicated to providing exceptional customer experiences that drive business success. As a key member of our Contact Center team, you'll play a vital role in supporting our Food Service clients by delivering top-notch service and resolving concerns in a timely and professional manner. If you're a motivated and customer-focused individual with a passion for the food service industry, we want to hear from you! **About arenaflex** arenaflex is a leading IT consulting firm that leverages modern technologies to drive innovation and growth across various industries. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for businesses seeking to enhance their operations and achieve their goals. With a focus on collaboration, innovation, and continuous improvement, we're always looking for talented individuals who share our vision and values. **Job Summary** As an Experienced Bilingual Customer Service Representative, you'll be responsible for providing exceptional service to our Food Service clients, handling service and delivery inquiries, and resolving concerns in a timely and professional manner. You'll work closely with our Sales Team, field partners, and Direct Customers to establish and maintain Gold Standard business relationships and meet predetermined brand distribution percentages. This is a remote position, and you'll have the flexibility to work from the comfort of your own home. **Key Responsibilities** • Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and Teams chat) such as general inquiries, feedback, incidents, and order management. • Use computerized systems for tracking, information gathering, and/or troubleshooting. • Answer basic questions and resolve basic problems. • Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications. • Actively re-direct incoming callers to self-service options. • Perform proactive outbound follow-up communications as necessary. • Process orders and other related voice and non-voice tasks as needed to meet client needs. **Requirements** • A High School Diploma or equivalent is required. • Must be Bilingual in Spanish/English. • At least 2 years of Customer Service experience. • Previous call center experience is preferred but not required. • Previous experience in food service or food service distribution is preferred but not required. • A self-starter that demonstrates customer service skills. • Ability to select and apply standard policies and procedures. • Ability to resolve routine problems and questions independently. • Ability to pay close attention to detail and use time effectively. • Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. • Ability to work in a fast-paced team environment. • Must be willing to work a flexible schedule, with weekend/holiday availability. **Requirements for Working From Home** • A private and secure space to do work uninterrupted by others in the home. • Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed. • All equipment needed for the job will be provided, but not the Ethernet cord. **Compensation and Benefits** • The hourly rate for this position is $15.50 per hour. • This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans. • Benefits: arenaflex offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law. **How to Apply** If you're a motivated and customer-focused individual with a passion for the food service industry, we encourage you to apply for this exciting opportunity. Please submit your application by September 4th, 2025. We can't wait to hear from you! Apply for this job