Job Description
At arenaflex, we're on a mission to revolutionize the insurance technology industry with innovative solutions that empower our customers to safeguard and protect what matters most. As a leading global provider of cloud-based software, we're seeking an exceptional Bilingual Associate Customer Support Technician to join our outstanding Support team. If you're a French language expert with a passion for problem-solving and delivering exceptional customer service, we want to hear from you! **Job Overview** As a Bilingual Associate Customer Support Technician at arenaflex, you'll play a vital role in ensuring our customers receive top-notch support and service. You'll be the first point of contact for customers seeking assistance with our software applications, and your fluency in French will enable you to communicate effectively with our French-speaking customers. Your primary responsibilities will include: * Answering real-time customer phone, email, or chat inquiries related to questions or problems customers are encountering with our software applications * Triage and troubleshoot problems with customers to understand and document the nature of such problems * Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner * Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary **What You'll Need to Succeed** To excel in this role, you'll need to possess the following skills and qualifications: * Fluency in French (written and verbal) * 1 year of customer service experience * Strong written and verbal communication skills; strong telephone skills * Experience working with technology and Microsoft applications * High school diploma or equivalent (Associate's or Bachelor's degree preferred) * Ability to work remotely or from an arenaflex office **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind * Passion for problem-solving and providing a high level of customer care * Confidence interacting and learning about various technology applications, software, network infrastructure * Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits * Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc. * Ability to plan and organize technical projects; experience with deadlines for project completion * Familiarity with the insurance industry **What You'll Gain** As a Bilingual Associate Customer Support Technician at arenaflex, you'll enjoy a range of benefits and perks, including: * Health insurance plans, dental, and vision * Wellness incentives * 401(k) and/or RRSP retirement savings plans with employer match * Competitive paid vacation time and a free day for your birthday * Personal/sick time * Paid holidays * Flex Time * Paid parental leave (U.S. candidates) * Volunteer time off **Work-Life Balance** At arenaflex, we believe in maintaining a healthy work-life balance. Our flexible work arrangements allow you to work from the comfort of your own home or from one of our offices. We also offer a range of benefits and perks to support your well-being, including: * Competitive paid vacation time and a free day for your birthday * Personal/sick time * Paid holidays * Flex Time * Paid parental leave (U.S. candidates) * Volunteer time off **Location** As a Bilingual Associate Customer Support Technician at arenaflex, you'll need to reside in North America. We offer a hybrid/remote work arrangement, allowing you to work from the comfort of your own home or from one of our offices. **Empowering Career Growth and Success** At arenaflex, we invest in talent and care about our people. We empower our employees to advance and grow within the company, providing opportunities for career development and success. Our employee-driven networks, including those focused on ethnicity, gender, sexual orientation, and military status, foster a vibrant and inclusive work environment. **What We Value** At arenaflex, we strive for excellence in everything we do. We value our employees and invest in their growth and development, recognizing that our people are the key to our success. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **Who We Are** arenaflex is the leading global provider of cloud-based software that powers the business of insurance. We're a pioneer in insurance automation and innovation, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. Our mission is to continuously improve the business of insurance, and we're committed to being the indispensable partner in our industry. **EEO Statement** arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We're committed to recruiting, developing, retaining, and promoting employees regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. If you're a motivated and customer-focused individual with a passion for problem-solving and delivering exceptional service, we want to hear from you! Apply now to become a part of our outstanding Support team at arenaflex. Apply for this job