Job Description
At arenaflex, we're passionate about helping our clients' employees realize the full potential of their benefits, making them happier, healthier, and more secure. As a Seasonal Benefits Customer Service Representative, you'll play a vital role in delivering exceptional customer service to our clients' plan participants, providing them with the support and guidance they need to navigate their health care and pension plans. **About arenaflex** arenaflex is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving over 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. **Job Description** As a Seasonal Benefits Customer Service Representative, you'll have the rewarding opportunity to help our clients' plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You'll spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). **Key Responsibilities** • Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. • Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls. • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. • Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member. • Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information. • Maintain and document complete and accurate call and case notes in a professional manner. • Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner. • Regularly participate in team meetings and training. • You will spend the majority of your time assisting customers. • Perform other duties as assigned. **Qualifications** **The Requirements** • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way. • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills. • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence. • High level of attention to detail, multi-tasking, and ability to organize work. • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging. • Ability to work autonomously in a self-paced, self-motivated team environment. • Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat. • Ability to understand and follow oral and written instructions. • Ability to type 30 words a minute. • Experience working in a customer service-related field. • High School degree required. **The Following are a Plus** • Associate or Bachelor's degree nice to have. • Working knowledge of health and welfare and/or defined benefit pension plans. • Experience working in a call center environment. • Ability to read, write, and speak Spanish. **About the Role** As a Seasonal Benefits Customer Service Representative, you'll have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients' plan participants. You'll be part of a team that's passionate about helping our clients' employees realize the full potential of their benefits, making them happier, healthier, and more secure. **Work Environment and Company Culture** We're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service, and we're looking for someone who shares our values and is committed to making a difference. **Compensation, Perks, and Benefits** As a Seasonal Benefits Customer Service Representative, you'll receive a competitive hourly rate, starting at $18.00 per hour during our paid training program (approximately 1 month). After successful completion of your onboarding training, your pay rate will increase to $18.75 per hour. You'll also be eligible for our 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law. **Career Growth Opportunities and Learning Benefits** We're committed to helping our employees grow and develop their careers. As a Seasonal Benefits Customer Service Representative, you'll have the opportunity to work with a talented team of professionals, learn new skills, and take on new challenges. We offer a range of training and development programs to help you achieve your career goals. **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients' employees, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive. Apply for this job