Job Description
Are you passionate about making a difference in the lives of individuals in crisis? Do you possess exceptional communication skills, empathy, and a strong understanding of crisis intervention? If so, we invite you to join our dynamic team at arenaflex as a 988 Chat/Text Crisis Specialist. This is a unique opportunity to work in a remote setting, providing critical support to individuals in need while enjoying a competitive salary, comprehensive benefits, and a supportive work environment. **About arenaflex** arenaflex is a leading organization dedicated to delivering care that changes people's lives. As a trauma-informed organization, we prioritize understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our commitment to diversity, equity, and inclusion is at the heart of every interaction, and we strive to create a workplace that reflects the growing world around us. **Job Summary** As a 988 Chat/Text Crisis Specialist, you will be part of a 24/7/365 mental health crisis/suicide prevention focused team, handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. While interactions begin online, this position may also support telephonic intervention to ensure safety. **Key Responsibilities** * Provide telephonic or chat clinical screenings and risk assessments * Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to meet individual needs * Conduct follow-up calls for individuals deemed moderate to high risk for suicide * Meet the ethical and clinical standards in compliance with all accreditation * Actively participate in ongoing supervision, training, and team meetings * Assist in administrative tasks as needed **Essential Qualifications** * Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist * Six months to one year of related crisis experience * Strong communication skills, both written and verbal * Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources * Knowledge of suicide assessments * Skill in providing crisis intervention **Preferred Qualifications** * Experience working in a crisis hotline or mental health setting * Familiarity with trauma-informed care and crisis intervention * Certification in crisis intervention or a related field **Skills and Competencies** * Effectively communicate via written, verbal, in-person, and virtual methods * Demonstrates high-level customer service skills and professional etiquette * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information **Work Environment and Culture** * Remote work environment with a state-of-the-art and comfortable workspace * Flexible scheduling to accommodate your needs * Collaborative and supportive team environment * Opportunities for professional growth and development * Comprehensive benefits package, including medical, dental, and vision health coverage, flexible spending and health savings accounts, 403b retirement plan with company match, paid time off, and ten paid holidays **Compensation and Benefits** * Competitive salary range: $19.10-$26.80 * Comprehensive benefits package, including medical, dental, and vision health coverage * Flexible spending and health savings accounts * 403b retirement plan with company match * Paid time off and ten paid holidays * AD&D Insurance, Life Insurance, and Long Term Disability (company paid) * Diversity, Equity, and Inclusion employee resource groups * Continuing education opportunities * Employee Assistance Program **Why Join arenaflex?** * Make a difference in the lives of individuals in crisis * Work in a remote setting with a state-of-the-art and comfortable workspace * Enjoy a competitive salary and comprehensive benefits package * Be part of a collaborative and supportive team environment * Opportunities for professional growth and development * A commitment to diversity, equity, and inclusion **How to Apply** If you are passionate about making a difference in the lives of individuals in crisis and possess the skills and qualifications outlined above, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job